Duty Manager
Duty Manager
Posted on :
10-12-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Main Duties:
Administration
- Liaise with different departments for smooth and coordinated work.
- Should ensure that the team members are adhering to the Human Resource policies.
Customer Service
- Personally welcome and escort all hotel guests.
- Authorize courtesies for all VIPs
- Maintaining guest profile and updating the same on regular basis
- Ensure to interact with the guests & enable the team to understand guest requirements.
Financial
- Responsible for maintaining high level of room sales by upselling.
- Adhere to Accor guidelines for all the financial related procedures
- Ensure maximum room occupancy within agreed overbooking policy.
- Ensure to balance the accounts on a daily basis.
Operational
- Adhere to the Standard Operating policies & Procedures.
- Check outstanding of inhouse guests on a daily basis.
- To check whether the following records are kept in order and up to date:
- C forms
- Reception / Information Log Book
- Ensure that the luggage of incoming and outgoing guests is handled quickly and efficiently.
- Ensure that all mail and messages awaiting arrival of incoming guests are promptly delivered.
- Check the grooming and hygiene of the team.
- Ensure all VIP room inspection in coordination with House Keeping Department.
- Ensure that newspapers and parcels are delivered in the rooms without delay.
- To be readily available at all times to deal with problems or complaints.
- Ensure effective and speedy checkin & checkout facilities.
- Deal with the inquiries and complaints of the Guests tactfully and initiate followup action.
- Ensure that the entrance is easily accessible to cars and taxis at all times.
- Conduct briefing for concierge and Front Office Assistants.
- Log security incidents and accidents in accordance with hotel requirement
- Communicates with FOM all information likely to be interest to them
Personnel
- Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality followed by honesty integrity ethical behavior tactfulness openness and cultural awareness.
- Ability to accept responsibility.
- Self confidence motivation drive and tenacity.
- Ability to enhance organizational performance.
- Ability to clearly delegate tasks and responsibilities.
- Ability to think strategically inductively and creatively.
- The propensity to recognize and acknowledge other peoples ideas.
Other Duties
- Ensure cleanliness of all areas under the Front Office viz. Lobby corridors main staircase and drive away.
- Helping other department in case of emergency.
Occupational Health & Safety
Employee Responsibility
All employees to safeguard their health and safety and the health and safety of others in the workplace.
Replacement and Temporary Mission:
Be ready and responsible for any job which may be assigned by the Management.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
