Assistant Front Office Manager
Assistant Front Office Manager
Posted on :
10-12-2024
Employer Active
1 Vacancy
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Job Description
What youll do
- Support the running of our day to day Front Office leading and inspiring our receptionists to create a memorable effortless Hox experience for our guests from when they arrive over the course of their stay and until they get their bill and head off again
- Be the eyes and ears for the Front Office by leading by example; coaching and developing the team to make them feel empowered and supported confident in providing top experiences for our guests and comfortable turning to you with questions.
- Supporting the Duty Managers and working closely with the Hoxton teams in setting selling strategies and ensuring maximum occupancy.
- Supporting and deputising for the Front Office Manager in Head of Department tasks particularly during their absence
- Contribute to our success as a business by making sure the right rates are being used managing overbooking levels and working with the team to make sure we have a full and happy house
- Making sure everything is running smoothly and looking sharp working with the team to find solutions to any hickups
- And everything else in between from compliance to departmental budgeting to relationship building with the wider heads of department and Hoxton teams.
Qualifications :
What were looking for
- Most important is that you know how to provide a great and memorable guest experience whether its for someone staying with us or just stepping in for a drink or a bite to eat.
- Previous experience in hospitality in a Duty Manager or Assistant Front Office Manager role is an advantage but not a must.
- Passionate about team development and a demonstrated experience in coaching and developing your team.
- Youve got plenty of experience dealing with different types of requests successfully.
- If youre familiar with Opera or similar front desk operating system and understand GDS that would be a big advantage
- Individuals. Youre looking for a place where you can be you; no clones in suits here.
- Passion for hospitality whether thats a drink a meal an event or a bed for the night.
- Youre all about having a positive impact on the people you interact with leaving them with a memorable experience.
- Youre not precious. We leave our egos at the door and help get stuff done.
- Youre up for doing things differently and trying (almost) everything once.
- If we got stuck in a lift together wed have a good time and share a few laughs.
- You want to be part of a team that works hard supports each other and has fun along the way.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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