IT Technician
IT Technician
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Job Description
Job Description: Remote IT Technician
Location: Remote (U.S. Residents Only)
Compensation: Competitive Hourly Pay (Based on Experience)
Job Type: FullTime/PartTime
About Nebulon Dynamics Limited
Nebulon Dynamics Limited is a leader in civil engineering and technology solutions pushing the boundaries of innovation to create transformative solutions for diverse industries. Technology is the backbone of our operations and we are dedicated to maintaining robust efficient and secure systems that support our mission to deliver excellence.
We are seeking a skilled and enthusiastic Remote IT Technician to join our techsavvy team. If you are passionate about troubleshooting problemsolving and delivering exceptional support this is the role for you!
Position Overview
As a Remote IT Technician at Nebulon Dynamics Limited you will play a critical role in maintaining the performance and security of our IT infrastructure. You will be the first point of contact for technical issues providing timely support and implementing effective solutions to ensure the smooth operation of our systems.
This position offers a unique opportunity to work remotely while contributing to highimpact projects and collaborating with a forwardthinking team of professionals.
Key Responsibilities
Technical Support
- Provide remote technical support to employees diagnosing and resolving hardware software and network issues.
- Assist with system installations upgrades and configurations.
- Troubleshoot connectivity issues including VPN and remote desktop problems.
- Guide users through basic troubleshooting steps ensuring minimal disruption to workflow.
System Maintenance
- Monitor and maintain computer systems ensuring optimal performance.
- Perform routine updates patch management and security protocol enforcement.
- Assist in maintaining cloudbased systems and ensuring seamless integrations across platforms.
- Conduct regular system backups and data recovery tests.
Incident Management
- Log and track technical issues using ticketing systems like Jira or ServiceNow.
- Prioritize and escalate critical issues to appropriate teams when necessary.
- Document solutions and create knowledge base articles for recurring issues.
Cybersecurity
- Ensure adherence to IT security policies and best practices.
- Identify potential vulnerabilities and assist in implementing preventive measures.
- Educate staff on security protocols such as phishing awareness and password best practices.
Collaboration and Communication
- Work closely with the IT team to ensure seamless project execution and resolution of complex issues.
- Collaborate with vendors and thirdparty support teams for hardware and software issues.
- Provide enduser training on IT tools and systems to enhance productivity.
Qualifications and Requirements
Technical Skills
- Proficiency in Windows and macOS operating systems.
- Experience with troubleshooting networking systems (e.g. TCP/IP DNS DHCP).
- Familiarity with Microsoft 365 Google Workspace and cloudbased storage systems.
- Knowledge of remote support tools such as TeamViewer AnyDesk or LogMeIn.
- Understanding of virtualization technologies like VMware or HyperV.
- Basic knowledge of Active Directory and Group Policies.
Experience
- Minimum 2 years of professional experience in an IT support or technician role.
- Experience working remotely and supporting distributed teams is a plus.
Education
- An associate or bachelors degree in Information Technology Computer Science or a related field is preferred.
- Relevant certifications (e.g. CompTIA A Network Microsoft Certified: Modern Desktop Administrator) are a strong plus.
Soft Skills
- Strong problemsolving and criticalthinking abilities.
- Excellent verbal and written communication skills.
- Ability to multitask and prioritize tasks in a fastpaced environment.
- Patience and empathy when working with nontechnical team members.
Technical Requirements
- Reliable highspeed internet connection.
- A professional home office setup including updated computer equipment and peripherals.
- Familiarity with remote communication tools such as Slack Zoom or Microsoft Teams.
Why Join Nebulon Dynamics Limited
Work from Anywhere
- Enjoy the flexibility of working from the comfort of your home while supporting a dynamic distributed team.
Competitive Compensation
- Earn a highly competitive hourly rate based on your experience and skillset.
Professional Development
- Access ongoing training opportunities to enhance your technical expertise and career growth.
CuttingEdge Technology
- Work with the latest tools and systems in a forwardthinking tech environment.
Inclusive Company Culture
- Be part of a team that values diversity collaboration and innovation.
Employee Perks
- Flexible work hours to suit your lifestyle.
- Opportunities for career advancement and internal promotions.
- Collaborative and supportive team environment.
How to Apply
If youre a techsavvy professional ready to deliver topnotch IT support in a remote setting we want to hear from you!
Join Nebulon Dynamics Limited and play a key role in maintaining the technology that drives innovation and excellence. Apply today and help us shape the future of engineering and technology!
Health Insurance
Paid Time Off
Employment Type
Full Time
