IT Support Engineer

Provide technical support for critical systems and resolving of issues with vendors and/or crossfunctional teams. Ensure reliability of SRS polling system and data accuracy of voting results during shareholders meeting. Perform the extraction loading and validation of data and reports from a system provided by the vendor. Execute and ensure accuracy and timeliness for all processing jobs that require IT assistance. Support monitor upgrade and maintain the computer systems and IT infrastructure. Troubleshoot system and network problems diagnosing and solving hardware and software faults. Manage all the technical setup and support for Internal and external events. Serve as the first point of contact for users seeking technical assistance over the phone email or service desk management system. Ensure all duties are carried out according to departments Standard Operating Procedures (SOPs). Comply with Group and Company Procedures and Policies.

Responsibilities
a. Supervise IT support for shareholders meetings. Ensure network audio video connectivity and system availability throughout the event.
b. Organize and plan equipment allocation for virtual/physical onsite events. Ensure all the events are run smoothly and in professional manner.
c. Provide system training for SRS colleagues and adhoc staffs during meeting seasons.
d. Prepare and provide LUMI system demo for new/existing clients.
e. Create and maintain systems documentation.
f. Maintain IT hardware inventory.
g. Provide equipment for Business Continuity Planning (BCP) exercise (Boardroom yearly BCP).
h. Organise and plan for SGX BCP exercise annually being used by SRS department.
i. Obtain quotations and negotiate with vendors regarding the equipments pricing.

Function Specific Activity
a. Conduct research and make recommendations on products services protocols and standards in support of all procurement and development efforts
b. Assist in monitoring and checking of all installed systems and infrastructure
c. Ensure compliance in Disaster Recovery Security and other corporate IT policies
d. Carry out any other duties / projects that may from time to time be assigned

People Management Activity
a. Develop and facilitate system training
b. Work in collaboration with SRS colleagues to meet client requirements
c. Sharing IT knowledge or information to colleagues
d. Clear communication to users. Able to effectively communicate both verbally and nonverbally keeps all parties on track.

Soft Skills

1. Ability to Work in Harmony with CoWorkers
2. Drive for Results
3. Determination and Persistence
4. Eager and Willing to Strengthen Knowledge Base and Skills
5. Honesty
6. Loyalty
7. Positive Disposition and CanDo Attitude
8. Proactive Technically Resourceful and SelfMotivated
9. Resourceful Meticulous and Detailed
10. Strong Business Acumen
11. Technical Competency
12. Work Ethic
13. Able to diagnose and resolve issues with minimal supervision
14. Might be required to travel based on business requirements.

PreRequiste

Diploma / Degree in IT Information System or related disciplines

An ITIL qualification is preferable but not essential
A minimum of two years of relevant working experience in Enduser computing Application Analyst or Technical Support experience.
Hands on experience in a variety of IT related troubleshooting service desk and/or enduser support.
Incident management experience Managing incidents including business expectations and communication
Basic Users & Computers Security Group Active Directory administration
Basic / Intermediate knowledge of Microsoft Windows Server operating system platforms
Proficient in Microsoft Windows 10 as well as Microsoft Office
Experienced in handling IT hardware and infrastructure issues
Experienced in relational database system with knowledge of object oriented system design.
Experienced in software development will be an advantage.

We regret to inform that only shortlisted candidates will be notified.

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EA License Number: 19C9782EA
Personnel Number: R1101889