front office executive manages the front desk and reception area of an office and is the first point of contact for clients and visitors. They are responsible for:
Customer service: Providing excellent customer service addressing complaints and resolving client feedback
Administrative tasks: Managing phone calls responding to emails scheduling appointments organizing files and maintaining office supplies
Creating a good first impression: Greeting guests courteously and setting a positive atmosphere
Improving office efficiency: Helping to reduce organizational workload and improve the efficiency of the office
Maintaining a professional work environment: Ensuring all grooming standards are in place and adhered to
Supervising front office teams: Assigning work to employees troubleshooting and solving crises
Reporting to upper management: Making management aware of any complaints or unsafe situations
Front office executives should have strong communication abilities teamwork leadership and supervisory skills. They should also be good multitaskers have excellent timemanagement skills and be prompt in their communication.
meeting with clients virtually or during sales visits. demonstrating and presenting products. establishing new business. maintaining accurate records. attending trade exhibitions, conferences and meetings. reviewing sales performance. negotiating contracts and packages.
Education
Graduation