Level 1 IT Support
Level 1 IT Support
Posted on :
09-12-2024
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1 Vacancy
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Job Description
Position Title: Level 1 IT Support
Work Setup: Work Onsite
Salary: Php 18000.00 Php 22000.00
Schedule: 4:00 PM 6:00 AM PH Time (3 days a week totaling 42 hours per week)
Our client is an Australian company specializing in IT services and solutions. They offer a range of services including managed IT support cloud solutions cybersecurity and business consulting. Their focus is on providing tailored IT solutions to help businesses improve efficiency security and overall technology management.
JOB DESCRIPTION FOR A LEVEL 1 IT SUPPORT
Responsibilities as a Level 1 IT Support:
Provide timely and effective support for hardware software and network issues including troubleshooting and resolving technical problems.
Assist endusers with technical queries system access issues and software applications specifically with MS 365
Document and track support requests using our ticketing system ensuring accurate and detailed information is recorded.
Monitor and maintain the health of IT systems and infrastructure including performing routine checks and preventive maintenance.
Escalation: Escalate unresolved or complex issues to higherlevel IT support teams and follow up to ensure resolution.
Create and maintain user guides knowledge base articles and technical documentation for common issues and solutions.
Provide basic training to users on common IT tools and best practices for software and hardware use.
Inventory Management: Assist with the management of IT equipment inventory including tracking and configuring new hardware.
Qualifications as a Level 1 IT Support:
Associate s degree in Information Technology Computer Science or a related field or equivalent work experience.
Must have basic certification in Microsoft office.
Previous experience in a similar IT support role is preferred but not required. Fresh graduates are also welcome to apply.
Basic understanding of computer hardware operating systems (Windows macOS) and common software applications (Microsoft Office email clients).
Strong analytical and troubleshooting skills with a keen attention to detail.
Excellent verbal and written communication skills with the ability to explain technical concepts to nontechnical users.
Demonstrated ability to provide highquality customer service and maintain a positive attitude in challenging situations.
Ability to work night shifts and flexible hours as required.
Your love for Boomering will jumpstart with these meaningful engagement activities and perks. Using the concepts and tools of EOS (Entrepreneurial Operating System) Boomering provides a fun rewarding and stimulating environment where worklife balance meets a commitment to foster growth.
Genuinely caring Leadership Team
Competitive salary package
Companyprovided full setup for desktop/laptop with a backup internet
Free preemployment Medical Assessment (T&C apply)
HMO on the first day of hire
15 Vacation Leaves and 5 Sick Leaves
Annual Performance Reviews
Unlimited Employee Referral Incentives
Employee Loan Facilities
Social Clubs and Interest Workshops
Company events where you get a chance to win amazing prizes and be rewarded for your outstanding performance.
Statutory Benefits: Maternity Paternity and Solo Parent Leaves Magna Carta for Women Retirement Benefits OT and Premium Pays
About Boomering:
Boomering is an ISOcertified leading BPO company in Clark Freeport Zone Pampanga.
Our mission to Enrich Client and Staff Lives through Simple and Smart Offshoring Solutions and our S.T.E.P. Core Values (Service Transparency Excellence and Partnership) are the framers of our continuing success.
Providing equal opportunities and collaborative culture of excellence Boomering is not just your average BPO. We are here to make a difference.
Futureproof your career and pursue your passion with Boomering! We want career thrillseekers who are committed to growth as much as we are.
Website: boomering.ph
Career Portal:
Facebook and LinkedIn: Boomering Inc.; Boomering Careers
Work Setup: Work Onsite
Salary: Php 18000.00 Php 22000.00
Schedule: 4:00 PM 6:00 AM PH Time (3 days a week totaling 42 hours per week)
Our client is an Australian company specializing in IT services and solutions. They offer a range of services including managed IT support cloud solutions cybersecurity and business consulting. Their focus is on providing tailored IT solutions to help businesses improve efficiency security and overall technology management.
JOB DESCRIPTION FOR A LEVEL 1 IT SUPPORT
Responsibilities as a Level 1 IT Support:
Provide timely and effective support for hardware software and network issues including troubleshooting and resolving technical problems.
Assist endusers with technical queries system access issues and software applications specifically with MS 365
Document and track support requests using our ticketing system ensuring accurate and detailed information is recorded.
Monitor and maintain the health of IT systems and infrastructure including performing routine checks and preventive maintenance.
Escalation: Escalate unresolved or complex issues to higherlevel IT support teams and follow up to ensure resolution.
Create and maintain user guides knowledge base articles and technical documentation for common issues and solutions.
Provide basic training to users on common IT tools and best practices for software and hardware use.
Inventory Management: Assist with the management of IT equipment inventory including tracking and configuring new hardware.
Qualifications as a Level 1 IT Support:
Associate s degree in Information Technology Computer Science or a related field or equivalent work experience.
Must have basic certification in Microsoft office.
Previous experience in a similar IT support role is preferred but not required. Fresh graduates are also welcome to apply.
Basic understanding of computer hardware operating systems (Windows macOS) and common software applications (Microsoft Office email clients).
Strong analytical and troubleshooting skills with a keen attention to detail.
Excellent verbal and written communication skills with the ability to explain technical concepts to nontechnical users.
Demonstrated ability to provide highquality customer service and maintain a positive attitude in challenging situations.
Ability to work night shifts and flexible hours as required.
Your love for Boomering will jumpstart with these meaningful engagement activities and perks. Using the concepts and tools of EOS (Entrepreneurial Operating System) Boomering provides a fun rewarding and stimulating environment where worklife balance meets a commitment to foster growth.
Genuinely caring Leadership Team
Competitive salary package
Companyprovided full setup for desktop/laptop with a backup internet
Free preemployment Medical Assessment (T&C apply)
HMO on the first day of hire
15 Vacation Leaves and 5 Sick Leaves
Annual Performance Reviews
Unlimited Employee Referral Incentives
Employee Loan Facilities
Social Clubs and Interest Workshops
Company events where you get a chance to win amazing prizes and be rewarded for your outstanding performance.
Statutory Benefits: Maternity Paternity and Solo Parent Leaves Magna Carta for Women Retirement Benefits OT and Premium Pays
About Boomering:
Boomering is an ISOcertified leading BPO company in Clark Freeport Zone Pampanga.
Our mission to Enrich Client and Staff Lives through Simple and Smart Offshoring Solutions and our S.T.E.P. Core Values (Service Transparency Excellence and Partnership) are the framers of our continuing success.
Providing equal opportunities and collaborative culture of excellence Boomering is not just your average BPO. We are here to make a difference.
Futureproof your career and pursue your passion with Boomering! We want career thrillseekers who are committed to growth as much as we are.
Website: boomering.ph
Career Portal:
Facebook and LinkedIn: Boomering Inc.; Boomering Careers
Employment Type
Full Time
Key Skills
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