IT Support Officer
IT Support Officer
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Salary Not Disclosed
1 Vacancy
Job Description
We are seeking likeminded individual to join the team as a IT Support Officer primarily responsible for endusers.
The IT Support Officer will be responsible for managing the backend of our SAAS software and assisting endusers with their queries. This role requires minimal programming knowledge but a strong inclination towards resolving technical issues and providing excellent customer service. The ideal candidate will be technically adept and peopleoriented ensuring smooth operation and user satisfaction.
Key Responsibilities:
- BackEnd Management:
- Monitor and maintain the SAAS software to ensure optimal performance.
- Perform regular system updates and maintenance tasks.
- Troubleshoot and resolve technical issues related to the software.
- Collaborate with the development team to address any software bugs or enhancements.
- EndUser Support:
- Provide prompt and efficient support to endusers via email chat and phone.
- Assist users with software navigation troubleshooting and resolving any issues they encounter.
- Create and update user guides FAQs and other support documentation.
- Conduct user training sessions as needed.
Requirements:
- Education & Experience:
- A degree in Information Technology Computer Science or a related field is preferred.
- Prior experience in IT support or a similar role is advantageous.
- Technical Skills:
- Basic understanding of programming and software development (no extensive coding required).
- Familiarity with SAAS platforms and their backend management.
- Proficiency in using support ticketing systems and remote support tools.
- Soft Skills:
- Excellent verbal and written communication skills in English.
- Strong problemsolving abilities and a keen attention to detail.
- Ability to work independently and manage time effectively in a remote setting.
- A customercentric approach with the ability to handle stressful situations calmly and efficiently.
Employment Type
Full Time
