Application Support Analyst
Application Support Analyst
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Job Description
Are you a problem solver Join us in our awardwinning application support team and work directly with our clients and backend engineers to troubleshoot and resolve issues with complex trading strategies.
Responsibilities:
- Promptly responding to client support requests and inquiries.
- Actively monitoring and addressing alerts for our critical systems and infrastructure resolving issues whenever possible and escalating to other teams if necessary.
- Supporting customers and resolving issues related to order entry risk management and exchange connectivity.
- Analyzing complex order and trade histories.
- Coordinating with new customers for the deployment and configuration of the companys products.
- Managing the distribution and installation of software enhancements and upgrades.
- Collaborating with various exchanges and our software engineers to test and confirm new software releases.
- Working with our infrastructure team to test and complete various server and network upgrade projects.
- Coordinating with the overseas offices to provide seamless 24hour customer support.
Requirement
- Minimum degree in Computer Science Engineering or a related technical field.
- Experienced with Linux OS Linuxbased server applications and command line tools like grep sed and awk.
- Strong analytical skills for complex log file analysis to identify and solve issues.
- Willing to take responsibility make timely decisions and escalate issues when needed.
- Thrive in highpressure clientfacing frontoffice environments.
- Enjoy working with and exploring new lowlatency and algorithmic trading technologies and communicate effectively with technical and nontechnical audiences.
- Experience with applications connected to major global derivatives exchanges (e.g. CME EUREX SGX OSE) and familiar with protocols such as OmNet ITCH/OUCH and FIX.
- Skilled in basic network troubleshooting using tools like telnet tcpdump or ncat.
- Knowledgeable in relational databases and SQL with experience in bash or perl scripting and exposure to public cloud providers like AWS is a plus.
Interested candidates are invited to send in your Resume in MS Word Format* stating your past work experience reasons for each leave past and expected remuneration.
We regret to inform that only shortlisted candidates will be notified.
By submitting an application to us you will be deemed to have agreed for us to collect use and disclose your personal data which you have submitted to your prospective employers for the purpose of job search and/or other services which you have consented us to perform on your behalf.
EA License Number: 19C9782 (Cultivar Asia Pte Ltd)
Personnel Number: R(Ng Zhenyu)
Employment Type
Full Time
