Highland Heights OH - DESKTOP SUPPORT TECHNICIAN
Highland Heights OH - DESKTOP SUPPORT TECHNICIAN
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Salary Not Disclosed
1 Vacancy
Job Description
We are seeking a skilled Desktop Support Technician to join our team as a 1099 independent contractor.
Services Required (SOW)
- Address user tickets regarding hardware software and networking
- Walk customers through installing applications and computer peripherals
- Ask targeted questions to diagnose problems
- Guide users with simple stepbystep instructions
- Conduct remote troubleshooting
- Test alternative pathways until you resolve an issue
- Customize desktop applications to meet user needs
- Record technical issues and solutions in logs
- Direct unresolved issues to the next level of support personnel
- Follow up with clients to ensure their systems are functional
- Report customer feedback and potential product requests Help create technical documentation and manuals
- Proven work experience as a Desktop Support Engineer Technical Support Engineer or similar role
- Handson experience with Windows/Linux/Mac OS environments
- Working knowledge of office automation products and computer peripherals like printers and scanners
- Knowledge of network security practices and antivirus programs
- Ability to perform remote troubleshooting and provide clear instructions
- Excellent problemsolving and multitasking skills
- Customeroriented attitude
ESSENTIAL QUALIFICATIONS:
- Experience analyzing business requirements and translating them into technical solutions
- Bachelors degree in an IT related field or relevant work experience
- Experience using Agile methodology
- Experience Win10 & 11 Office 365 One Drive Intune Walk in Centre
- Service Now
- Imaging and setting up devices through network VIP Support
Employment Type
Full Time
