Front Office Agent
Front Office Agent
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
As a Front Office Agent at Fairmont La Hacienda you will be the distinguished first point of contact for our valued guests. Your responsibilities include managing reservations warmly welcoming guests and ensuring a seamless experience from the time they checkin until they checkout. You will provide detailed information about our exquisite amenities and services handle guest inquiries with grace and address any concerns promptly. Your role is crucial in maintaining the hotels impeccable standards and enhancing our guests overall experience ensuring they feel pampered and valued throughout their stay.
Responsibilities:
Greet and welcome guests with warmth and professionalism using the Guests name whenever possible.
Resolves guest complaints and concerns with a solution that is tailored to the guests and is solved in a timely manner.
Demonstrates that all Front Office Standard Operating Policies and Procedures are performed in all interactions.
Manage reservations ensuring accurate checkin and checkout procedures.
Provide detailed information about hotel amenities and services.
Handle guest inquiries and resolve any issues promptly.
Promote and upsell hotel services packages and loyalty programs.
Maintains a perpetual presence on the Reception Desk throughout the hours of the shift.
Coordinate with other departments to ensure seamless guest experiences.
Maintain the reception area ensuring it is clean and organized.
Handle billing and payment processes accurately.
Assist with special requests and arrangements for guests.
Ensure guest privacy and confidentiality at all times.
Conduct regular training and meetings with the reception team.
Monitor and manage office supplies and equipment.
Address any maintenance or repair needs promptly.
Maintain a positive and professional demeanor at all times.
Ensure compliance with hotel policies and procedures.
Qualifications :
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions:
Strong communication skills both verbal and written.
Dynamic cando attitude.
Strong analytical skills and attention to detail.
Presents a professional and polished appearance.
Effectively deal with guests and other team members.
Possessing the trait of being organized and capable of multitasking.
Ability to complete work within given deadlines.
Maintain confidentiality of proprietary information and protect company assets.
Available to work on shifts including weekends.
Postsecondary education in Hospitality or equivalent is a plus.
Strong team player.
Highly organized resultsoriented and able to work well under pressure.
Creative and Driven: Possess a creative mindset with a desire to learn and grow.
TechSavvy: Proficient in Microsoft Windows applications and Opera PMS.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
