Computer Support Associate I - Infrastructure
Computer Support Associate I - Infrastructure
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Salary Not Disclosed
1 Vacancy
Job Description
- Position Title : Infrastructure Engineer
- Specific Position Requirements : 1st shift This is 100% onsite fully remote candidates will NOT be considered for this position Top Must Haves: 1. Focus on break fix for hardware/software and ensuring customer satisfaction 2. Working and collaborating in a team environment to solve problems and work on projects 3. Good communication and ability/desire to learn Education Preferred: no but relevant experience is Years of Experience Required: 1 year min Job Description/Day to Day responsibilities Computer Support Associate Provides basic daytoday operational support for a computing environment (computer center unit computing a community of users et c.) following established procedures in order to contribute to the smooth running of that environment. Support activities require some technical background while being strongly administrative in nature. Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: management of onsite desktop hardware software troubleshooting printer hardware management and smart hands support for the server / network teams. Proves support for conference rooms asset lifecycle management and computer deployments for unit customers. Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers replacing printer toner disposing of outdated assets and resolving trouble tickets from ServiceNow queues. Documents recording and/or distributing information. Has some breadth depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center following KB articles for problem resolution and following unit specific processes. Responsible for effective email communications and ability to create and maintain basic documents/records: TYPICAL EXAMPLES: contact lists process logs problem incidence reports customer information updates exterior ship orders inventory maintenance or other service recordshandling standard facilities administration requests Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures. Maintains equipment supplies data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance ordering supplies monitoring inventory updating data records and interacting with suppliers. Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES: understanding basic printer operations to replace toner and pickup rollers performing trouble shooting by following KB article to resolve end user tickets. Business casual dress code. Will need metatarsal shoes for first day of assignment. Cross border work is not permitted for this role. ** Visa sponsorship is not available now or in the near future for this position**
Employment Type
Full Time
