Technical Support Specialist
Technical Support Specialist
Posted on :
08-12-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Description:
The primary focus of someone working in an IT Support position is ensuring that a companys employees can use software and hardware to complete their daily tasks. Common Support job duties include:
* Answering employee questions regarding technical issues.
* Gathering and analyzing data to diagnose problems with computer systems.
* Changing configurations settings and permissions to fix computer issues.
* Generating sign ins for new hires during the onboarding process.
* Updating employees on the status of their service requests.
* Logging all service requests and updating requests as needed.
* Installs modifies and makes minor repairs to computer hardware and software systems.
* Maintains system functionality by testing computer components.
* Installs modifies and makes minor repairs to computer hardware and software systems.
* Resolves technical support requests representing staffgenerated technical requests or problems and troubleshoots technical and process issues to maintain productivity.
* Maintains system functionality by testing computer components.
Qualifications and Skills
* Associates degree or above in computer science information systems or related field.
* Prior experience working on a Helpdesk in IT or similar technical function.
* Strong understanding of computer systems mobile devices and other tech products.
* Ability to troubleshoot and diagnose problems familiarity with internet security and data privacy principles.
* Excellent problemsolving skills and ability to prioritize multiple tasks efficiently.
* Good communication skills both verbal and written with an ability to convey technical information to a nontechnical audience.
* Customerservice focus.
* Collaborative mindset.
* A process improvement mindset.
* The ability to communicate technical information in an accessible manner to nontechnical employees.
* Basic knowledge of networking principles and operating systems.
* Ability to effectively prioritize and execute tasks in a highpressure environment.
Preferred
* A bachelors degree in Information Technology Computer Science or a related field.
* Relevant certifications such as CompTIA A Microsoft Certified IT Professional or Cisco Certified Network Associate (CCNA) can be highly advantageous.
* The person will be on call every Saturday and Sunday to support the weekend shift
* Answering employee questions regarding technical issues.
* Gathering and analyzing data to diagnose problems with computer systems.
* Changing configurations settings and permissions to fix computer issues.
* Generating sign ins for new hires during the onboarding process.
* Updating employees on the status of their service requests.
* Logging all service requests and updating requests as needed.
* Installs modifies and makes minor repairs to computer hardware and software systems.
* Maintains system functionality by testing computer components.
* Installs modifies and makes minor repairs to computer hardware and software systems.
* Resolves technical support requests representing staffgenerated technical requests or problems and troubleshoots technical and process issues to maintain productivity.
* Maintains system functionality by testing computer components.
Qualifications and Skills
* Associates degree or above in computer science information systems or related field.
* Prior experience working on a Helpdesk in IT or similar technical function.
* Strong understanding of computer systems mobile devices and other tech products.
* Ability to troubleshoot and diagnose problems familiarity with internet security and data privacy principles.
* Excellent problemsolving skills and ability to prioritize multiple tasks efficiently.
* Good communication skills both verbal and written with an ability to convey technical information to a nontechnical audience.
* Customerservice focus.
* Collaborative mindset.
* A process improvement mindset.
* The ability to communicate technical information in an accessible manner to nontechnical employees.
* Basic knowledge of networking principles and operating systems.
* Ability to effectively prioritize and execute tasks in a highpressure environment.
Preferred
* A bachelors degree in Information Technology Computer Science or a related field.
* Relevant certifications such as CompTIA A Microsoft Certified IT Professional or Cisco Certified Network Associate (CCNA) can be highly advantageous.
* The person will be on call every Saturday and Sunday to support the weekend shift
Additional Details
- Job Posting Job Category : Professional
- Assignment Start Time : 8:00am
- Assignment End Time : 5:00pm
- Is driving required for the assignment : No
- Is personal vehicle mileage reimbursable : No
- Is this a government funded project : No
- Will this position be remote : Not Remote report to worksite/office
- Worker Pay Type for Distribution : Recruited
- Payrolled Candidate Information (if applicable) : (No Value)
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
