Audio Video Supports Engineer

MUST BE USC GC

Position: AV Systems Engineer

Location: 14501 Sweitzer Lane Laurel MD 20707

Hours: 95:30pm

• Hybrid Work Schedule: Telework Monday and Friday; In Office: Tuesday Wednesday and Thursday

Duration: 1 year

Anticipated Start Date: 12/23/24

Interview Process/# of Rounds: 1

Microsoft Teams and AV Systems Engineer

Task Order Description

Microsoft Team and AV Supports Engineer oversees the daily operations of AudioVisual systems and services. This role encompasses the analysis design implementation and ongoing support of the organizations AV infrastructure. The engineer will collaborate directly with customers and key decisionmakers to provide expert solutions recommendations and strategic plans for AV network requirements. Additionally they will mentor team members guiding them in their responsibilities.

Staying current with industry trends and best practices the AudioVisual Systems Engineer is tasked with developing and maintaining a modern AV network that prioritizes speed functionality security and costefficiency. They will approach each project creatively and innovatively to drive forwardthinking solutions. Maintain comprehensive documentation of Microsoft Teams Rooms (MTR) configurations settings and user guides. Lead and participate in MTR deployment projects including planning scheduling and execution. Experience deploying MS Teams globally refreshing meeting room technology and replacing it with Teams. Experience working with Android Windows Intune and MDM (mobile device management).

Work with the audiovisual suppliers providing equipment for the meeting rooms.

Duties / Responsibilities

Maintain comprehensive documentation of Microsoft Team Room (MTR) configurations settings and user guides.

Manage daily Microsoft Teams Admin Center for Teams devices Endpoint Manager and Teams Room Manager Services.

Oversee the setup configuration and maintenance of MTR and MS Surface HUB devices to ensure a seamless reliable meeting experience.

Manage device deployments updates and security patches; monitor device health and troubleshoot technical issues.

Collaborates with IT facilities and vendors to optimize room configuration troubleshoot connectivity issues and ensure a secure userfriendly environment.

Provide user training and technical support ensuring consistent performance across all meeting spaces.

Generate regular reports on system performance utilization and user feedback for continuous improvement.

Support integration with AV hardware

Lead and participate in MTR deployment projects including planning scheduling and execution.

Manage timelines and resources efficiently.

Work with thirdparty vendors.

Support WSSC Remote Site in Prince Georges and Montgomery County

Support WSSC Commissions Auditorium

Point of contact for TEAMS when the conference room is in the stage of designing the meeting room.

Experience/knowledge working with Android Windows Intune and MDM (mobile device management)

Work with the audiovisual suppliers providing equipment for the meeting rooms

a. Education:

Associate degree in Audio Visual Engineering/Technology or equivalent OR five additional years of relevant professional audiovisual experience.

b. General Experience:

Experience providing excellent customer service support with audiovisual systems.

Selfmotivated and willing to take initiative to solve problems proactively.

Skill in documenting systems and procedures.

Proven experience in deploying and managing Microsoft Teams Rooms (MTR) in a large enterprise environment

Strong understanding of Microsoft Teams Office 365 and audiovisual conferencing technologies

Experience/knowledge working with Android Windows Intune and MDM (mobile device management)

Audio Visual experience

Proficiency in network troubleshooting endpoint management

Excellent communication skills both written and verbal

Strong problemsolving and analytical abilities

Customerfocused attitude with a commitment to delivering exceptional user experiences

Ability to work independently and collaboratively in a team environment

Experience/knowledge working with Android Windows Intune and MDM (mobile device management)

c. Specialized Experience

Microsoft Teams Room

Microsoft Surface HUB

Lighting Systems

Yealink MCore

d. Skillset

MS Teams Support Engineer who knows the ins and outs of meeting rooms