drjobs Customer Service Representative

Customer Service Representative

Employer Active

1 Vacancy
drjobs

Job Alert

You will be updated with latest job alerts via email
Valid email field required
Send jobs
Send me jobs like this
drjobs

Job Alert

You will be updated with latest job alerts via email

Valid email field required
Send jobs
Job Location drjobs

Baguio - Philippines

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Your Next Big Opportunity in Healthcare Customer Service Awaits!

Burd Home Health is at the forefront of transforming the home healthcare industry. Specializing in selfdirected care they empower families to take charge of their wellbeing with innovative solutions and unmatched support. By blending cuttingedge technology with a personal touch Burd Home Health ensures care is accessible reliable and always familycentered.


Job Overview

Employment Type: Fulltime
Shift: Monday to Friday 9:00 PM to 6:00 AM
Work Setup: Onsite Baguio City
Perks: Day 1 HMO Weekends Off Worklife balance Onetime signing bonus equivalent to one month salary!


Job Description

As a Customer Service Representative you will be the heart of customer support in the healthcare industry. Your role will involve responding to inquiries resolving issues and ensuring customer satisfaction with professionalism and efficiency.


Your Daily Tasks
  • Respond to Customer Inquiries: Address customer questions and concerns via phone email and chat promptly and professionally.
  • Resolve Issues: Diagnose and resolve customer problems escalating complex issues to the appropriate departments as needed.
  • Maintain Product Knowledge: Develop and sustain a thorough understanding of products and services to provide accurate support and information.
  • Document Interactions: Record customer interactions and issues accurately in the CRM system for future reference and analysis.
  • Relay Customer Feedback: Gather and communicate customer feedback to relevant teams to enhance products and services.
  • Collaborate with Teams: Work closely with team members and departments to ensure seamless customer support and problem resolution.
  • Achieve Performance Metrics: Meet or exceed key performance indicators including response times resolution times and customer satisfaction scores.


Requirements

The Qualifications We Seek

Experience: 35 years in customer service preferably in healthcare.

Skills:

  • Exceptional verbal and written communication skills.
  • Strong problemsolving and organizational abilities.
  • Proficiency in customer support tools and CRM systems.
Attributes:
  • Able to handle stressful situations with patience and professionalism.
  • With strong organizational skills and attention to detail.
  • Empathetic and customerfocused.
  • Resilient under pressure.
  • Positive team player.
Education: High school diploma or equivalent (bachelor s degree preferred).
Nice to Have: Knowledge of the CDPAP program or willingness to learn.



Benefits

Exciting Perks Await!



The Qualifications We Seek Experience: 3-5 years in customer service, preferably in healthcare. Skills: Exceptional verbal and written communication skills. Strong problem-solving and organizational abilities. Proficiency in customer support tools and CRM systems. Attributes: Able to handle stressful situations with patience and professionalism. With strong organizational skills and attention to detail. Empathetic and customer-focused. Resilient under pressure. Positive team player. Education: High school diploma or equivalent (bachelor s degree preferred). Nice to Have: Knowledge of the CDPAP program or willingness to learn.

Employment Type

Full Time

About Company

Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.