What you will do
The General Manager is responsible for all aspects of maintaining an efficient safe and profitable Workspace whilst focusing member experience and engagement leading the team to support in delivering on expectations.
What you can expect as our GM :
- You will be responsible for the strategic overview of the business and be involved in the Brand and PR led initiatives.
- Oversee the operation on the ground and report directly into the Hotel General Manager.
- You will be the first point of contact with the key members of the team to ensure operational sales targets and retention levels are being achieved and assist in the process of membership sales as and when required.
- You be will responsible for achieving financial targets forecasting monthly revenue and reporting on month end performance.
- Attend Hotel Operational meetings as and when required and work closely with the Hotel team on crossover operations and building specific systems.
- Work closely with the Brand team to assist in developing and programming a social events calendar for our members.
- Lead by example by setting the standard for team members
- Monitor the team members and WF member satisfaction taking action to correct and direct when needed
- Oversee the development and maintenance of quality service standards by conducting ongoing evaluations working with the maintenance manager and team
- Ensure Standard Operating Procedures and encourage training and development for all team members
- Maintain an appropriate level of involvement with local arts and cultural communities to help cultivate relationships that are on brand and promote our mission.
- Develop accurate and aggressive short and long term financial objectives that are consistent with company goals.
- Prepare financial reports for management that clearly explain operational effectiveness trends and variances.
- Establish and maintain a progressive culture with support of the People & Culture Team Keeping team members motivated and engaged.
- Oversite of daytoday operations of the facility ensuring that all departments are functioning at high level ensuring 360 degrees of hospitality to all members.
- Identify and help establish and execute marketing sales and operational objectives producing results that exceed business expectations.
- Helps to plan and organizes the work of different departments within the space.
- Works with Senior Leadership Team to create new Strategies to promote and execute on brand objectives.
- Maintain a high member service focus by approaching your job with the needs of the members in mind.
Qualifications :
What we are looking for
A well versed General Manager with minimum 2 years experience in the role or similar to focus on revenue generation profit and capital projects.
- You will need to have experience of managing a team including developing talent with great people management and communication skills. For this position an awareness of financial processes including invoicing and P&Ls MS Office in particular Word and Excel is required.
- Someone who will make a positive impact taking responsibility and initiative to resolve issues always clearly communicating with both members and colleagues.
- You are decisive accepting responsibility for making things happen thinking ahead and developing contingency plans (while ensuring that you have the support to get the job done.)
- You are motivated and committed approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your performance
- You are flexible responding quickly and positively to changing environments.
- You are ready to develop a profitable business that aims to design and deliver a series of experiences spaces and amenities conceived to attract inspire and support entrepreneurs
Remote Work :
No
Employment Type :
Fulltime