4 plus years of Technology Infrastructure Engineering and Solutions experience or equivalent demonstrated through one or a combination of the following: work or consulting experience training military experience education.
Additional Skills:
Lead complex initiatives to develop infrastructure to provide solutions for business applications
Participate in various projects intended to continually improve or upgrade the infrastructure
Evaluate internal and external software solutions which could be leveraged to meet target state architecture goals
Review and analyze high impact outages to ensure the proper processes and procedures are in place to avoid problems in the future
Design build deploy and maintain infrastructure solutions through collaborative efforts with the team and third party vendors
Design code test debug and document programs using Agile development practices
Make decisions in technical designs implementation plans and identify project risks and resource requirements
Direct the daily risk and control flow of operations focusing on policies procedures and work standards to ensure success
Recommend courses of action to maintain cost effectiveness and achieve results
Collaborate and consult with peers colleagues and managers to resolve issues and achieve goals
Interact with customer and vendor
Note:
Working knowledge of SMP/E zOS concepts including JCL COBOL.
Performing 2nd or 3rd level technical support for mainframe infrastructure software.
Demonstrate strong skill levels in multiple skill areas particularly those relevant to CICS.
Assist service partners in problem resolution. Followup and communicate unresolved problems
Provide 24x7 on call coverage on a rotational basis and general problem resolution support to clients service partners.
Assists in the configuration design troubleshooting and remediation of complex environments.
Work cooperatively with clients peer mainframe technical support teams application development teams and their lines of business.
Communicate effectively with service partners to identify needs and evaluate alternative technical solutions and strategies.
Continually define ways to increase service partner satisfaction and deepen partner relationships.
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