ITSM ServiceNow Product Manager
ITSM ServiceNow Product Manager
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Job Description
Job Title: ITSM ServiceNow Product Manager
Required Skills
The ITSM Product Manager will be a member of the Service Design team and focus on ownership of the ServiceNow product within the Managed Support Suite Technology (MSST) stack of tools and the Platform & Infrastructure Technology Stack. The ServiceNow Product Manager will be responsible for defining both strategic direction and tactical roadmap and features of the product understanding the tools landscape; generating product requirements; determining specifications and understanding costs / pricing for adoption ongoing maintenance and enhancements of the product. The Product Manager is expected to collaborate closely with the D&T Development and Infrastructure teams other CMSO organizations as well as teams external to CMSO (such as IT and Product organizations).
SDTI Product Manager detailed tasks:
- Understands the strategic direction of the CMSO organization and aligns the D&T product strategy & product roadmap to assist in the accomplishment of the CMSO vision.
- Assesses the present and future MSST products and Platform & Infrastructure Technologies by reviewing specifications and requirements and appraising new product ideas
- Assesses organizational needs by calling on internal operations teams along with external market research to evaluate the direction of service delivery and operations teams and their associated needs.
- Provides information for management by preparing shortterm and longterm product roadmaps and special reports and analyses; answering questions and requests.
- Introduces new products to the organization that will help drive efficiencies and automation by analyzing proposed product requirements and product development programs; preparing returnoninvestment analyses; establishing time schedules with development and infrastructure teams.
- Defines product business case/ROI for introduction of new products as well as any enhancement/feature requests introduced.
- Defines product requirements
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; and participating in professional societies.
- Backlog management & Feature prioritization
- Release management
- User adoption management
- Defines the what that the D&T Service Architecture Team will develop (how)
- Preferred Skills and Qualifications:
- Exceptional Strategic Thinking & Vision Skills
- Experiences of implementing ServiceNow product
- Knowledge of the ITIL Framework
- Strong Business and Technical Acumen
- Financial Savviness & Analysis
- Polished Presentation & Communication Skills
- Strong Influencing & Leadership Skills
- Strong Time Management and Organization Skills
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Work Site: Chicago IL
Duration: 12 Months
Expected Start Date: Immediate
Number of Positions: 1
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About Solution IT
Solution IT is a national IT consulting company specializing in: Technology Staffing and Oracle EBusiness Solutions based in Boston Massachusetts.
Employment Type
Full Time
