Account Specialist
Account Specialist
Posted on :
06-12-2024
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
06-12-2024
Job Description
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients worldwide. Our client is a top manufacturer of roofing and waterproofing solutions in North America operating 30 locations throughout the U.S. They offer a range of products for both commercial and residential roofing along with pavement coatings.
Title: Account Specialist
Work Location: Addison TX
Duration: 6 Months
Job Type: Contract
Work Type: Hybrid
Job S ummary:
- Provide the highest level of account management to internal and external Client customers with respect to all aspects of the Commercial order process including order placement order management Jobsite planning customer and plant followup.
- Maintain solid interdepartmental and customer relationships by addressing questions and concerns with efficiency accuracy and professionalism.
Essential Duties:
- Specific responsibilities include but are not limited to:
- Act as the point of contact for assigned commercial business accounts in regards to managing all aspects of the order management process. This includes but is not limited to:
- Gathering and analyzing data in order to process errorfree orders and maintaining/updating existing orders in a timely manner to meet and exceed customer expectations
- Providing realtime status information regarding orders to internal and external customers
- Managing a high volume of communication via emails and calls from customers as well as other departments quickly and accurately
- Communicating product or procedure changes to the applicable party
- Communicate provide supporting information and education for alternative choices and/or products to customers and sales personnel when products are unavailable
- Develop and provide internal and external departments with order information and reports as necessary or upon request
- Act as a liaison between the Customer Sales Supply Chain and Plants to ensure all customer/product issues are addressed in a timely manner
- Ensure customer satisfaction by providing timely communication both verbally and written regarding shipping status updates including delays follow up and alternative products
- Update and maintain proper customer contact information including email fax phone and contact name as well as all special delivery instructions receiving capacity or product restrictions in the master memo
- Process all Returned Material Requests (RMAs) according to policy; communicate with all necessary individuals to assure timely pick up of material
Physical Demands:
- Ability to routinely work in a stationary position for long periods of time
- Ability to routinely move about to accomplish tasks or to move from one work area to another
- Frequent sitting walking and standing; occasional climbing stooping kneeling crouching crawling and balancing
- Ability to lift carry or otherwise move up to 50 lbs of products materials boxes equipment etc. occasionally
- Ability to work in outdoor conditions including high/low temperatures inclement weather wind dust humidity etc. occasionally
- Ability to frequently and quickly converse with and convey information to others on the phone and inperson
- Manual dexterity to routinely operate standard office equipment and keyboards
- Visual acuity including close vision peripheral vision depth perception and the ability to adjust focus routinely to view documents and computer screens operate motor vehicles perform visual inspections etc.
EXPERIENCE / KNOWLEDGE:
- Experience in roofing/commerial preferred.
- Knowledge of ERP system (Oracle preferred)
- Must have clear written and verbal communication.
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Employment Type
Full Time
Key Skills
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