Operations Executive
Operations Executive
Posted on :
06-12-2024
Employer Active
1 Vacancy
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Job Description
Operations Executive will be responsible for providing highquality support to customers by addressing inquiries resolving issues and ensuring customer satisfaction. This role involves troubleshooting technical issues assisting clients in using the companys software/products and maintaining clear communication with customers to deliver exceptional service.
Key Responsibilities:
- Provide timely effective and professional support to customers via phone email chat or ticketing system.
- Resolve technical issues related to the company s software hardware or IT solutions ensuring customer satisfaction.
- Diagnose and troubleshoot issues with software applications and systems providing stepbystep guidance.
- Manage and prioritize customer support tickets ensuring all inquiries are responded to promptly.
- Collaborate with the product and development teams to report bugs and provide feedback from customers.
- Create update and maintain documentation for customer FAQs troubleshooting guides and support processes.
- Handle customer complaints professionally ensuring prompt resolution or escalation to the appropriate department.
- Assist in onboarding new customers providing guidance on how to use the company s products or services.
- Track and monitor customer feedback identify recurring issues and suggest improvements to products or services.
- Follow up with customers to ensure that their issues have been resolved satisfactorily.
- Stay updated on product updates new features and troubleshooting techniques.
- Provide feedback and insights to management about customer needs challenges and possible service improvements.
Requirements
Key Skills and Qualifications:
- Bachelor s degree in Computer Science Information Technology Business or a related field.
- Proven experience in customer support preferably in an IT or software environment.
- Strong knowledge of IT solutions software hardware and systems.
- Excellent problemsolving skills with the ability to troubleshoot technical issues.
- Strong verbal and written communication skills with a customeroriented approach.
- Ability to multitask and prioritize in a fastpaced environment.
- Proficiency in using customer support tools (e.g. Zendesk Freshdesk) and ticketing systems.
Customer Support Client follow up Client coordination solving issues end to end support
Employment Type
Full Time
Key Skills
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