Customer Success Coach

About Alter:

At Alter we re on a mission to democratize fitness science and help people live healthier lives. We integrate DNA insights biometrics and personalized fitness plans to empower our users to Be Better Move Better Sleep Better and ultimately Live Better. With a rapidly growing team Alter is redefining the future of health and wellness and we re looking for passionate individuals to join us.

Why Alter

When you join Alter you don t just join a company; you become part of a movement. We re a team of creative driven and ambitious individuals pushing boundaries in fitness and health. With a culture that values cuttingedge creativity collaboration and a shared passion for innovation we re poised for explosive growth. At Alter you ll have the chance to shape the future of fitness and make a tangible impact.

What are we looking for

As a Customer Success Coach you will be the primary point of contact for our customers setting the stage for their experience with Alter. You will be responsible for knowing our product inside and out and will be able to answer questions and troubleshoot the hardware wearable and app.

You will provide Customer Support via multiple communication channels through key parts of the Alter experience including:

Daily Workouts & Recovery as informed by DNA and biometrics

Sleep data that helps optimize recovery to achieve fitness goals

Coaching members on our strength cardio and workin modalities

DNAbased nutrition insights and plans

Stress Management though breathwork and meditation

Requirements

Essential Responsibilities/Duties

Answer incoming customer phone calls as well as emails live chat and SMS as needed

Review customer questions; providing guidance or escalating to other teams as appropriate

Approach every interaction with professionalism using internal tools for guidance

Work collaboratively with leader peers and other departments

Remain calm under pressure and adapt as volume or situations require

Lead with empathy and ensure that customer s needs are met

Communicate effectively and deliver difficult messages as needed

Continuously provide feedback to management on internal processes and procedures

Must be motivated resilient and take ownership for a positive customer experience

Meet or exceed all department metrics as outlined by Management

Skills & Abilities:

• Excellent organizational skills with the ability to manage multiple tasks and deadlines.
  

• Strong written and verbal communication skills.
  

• Proficiency with applicant tracking systems (e.g. Greenhouse Workday Zoho) and productivity tools like Google Workspace or Microsoft Office.
  

• A keen eye for detail and a proactive problemsolving mindset.
  

Personal Qualities:

• Passion for health fitness and wellness.
  

• A collaborative team player with a positive attitude.
  

• Ability to adapt to a fastpaced and dynamic environment.
  

Why Join Alter

• MissionDriven Impact: Be part of a company dedicated to transforming lives through health and fitness.
  

• Innovative Culture: Work alongside a team that values creativity collaboration and bold ideas.
  

• Growth Opportunities: Contribute to a rapidly growing organization with room for personal and professional development.
  

Ready to help redefine the future of fitness and wellness Join us at Alter and make a difference!