Reservations Supervisor
Reservations Supervisor
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Salary Not Disclosed
1 Vacancy
Job Description
We are currently look for a Permanent FullTime (40 hours) Reservations Supervisor who is hands on and has a keen eye for detail to help us deliver the best Guest Experience! We welcome you to join us in the front row at SO/ Auckland and become a part of Accors lifestyle brand collective Ennismore!
- Assists in maximising room sales and revenue.
- Utilises and ensures effective selling and upselling techniques to generate maximum hotel revenue.
- Monitors and ensures all reservations are promptly and accurately input into the system and confirmed to guests/clients.
- Regularly reviews room and rate availability hotel status closeout dates and overbooking situations.
- Maintains cooperation within and between other departments to ensure smooth operations.
- Informs or escalates critical situations (e.g. overbooking system failure) to the Reservations Manager and consults with the team before making key decisions.
- Adheres to and enforces Reservations and Front Office systems procedures company standards and policies.
- Provides support to Rooms & Front Office functions as needed.
- Regularly updates system data for contracts rates agreements and guest/client information.
- Ensures thorough knowledge of hotel and guest room facilities/services and verifies reservations agents are equally informed.
- Observes and enforces proper telephone manners at all times.
- Monitors and coordinates group reservations activity in collaboration with the Sales Department and Revenue Manager.
- Follows up on tentative bookings and updates reservation statuses.
- Reviews noshows and cancellations processing charges per hotel policy.
- Completes tasks assigned by the Reservations Manager in a timely and efficient manner.
- Conducts daily briefings and debriefings with the reservations team and attends department meetings as assigned.
- Communicates clearly with guests subordinates superiors and other department heads.
- Manages time effectively meets deadlines and proactively identifies and resolves issues.
- Provides assistance to ensure smooth and efficient operations.
- Engages professionally with guests clients business partners and staff.
- Promotes the hotel by engaging with clients guests government officials and key members of the community and has experience working with and a comprehensive understanding of dignitaries entertainment and embassies.
Qualifications :
- Holds a Bachelors degree in Hospitality/Business Management or a minimum of three years experience in a Front Office/Reservations/Group & Events role ideally within an upscale or lifestyle brand hotel.
- Proficient in entering and locating workrelated information using computers and/or pointofsale systems.
- Demonstrates a gracious friendly and fun demeanour.
- Computer literate with strong proficiency in ResaWeb TARS OperaCloud ATACS HotelLink Microsoft suites and Sharepoint.
- Exhibits advanced verbal and written communication skills in English.
- Builds and maintains positive productive working relationships with colleagues and departments.
- Exceptional upselling and revenue generation abilities.
- Strong customer service and conflict resolution skills.
- Effective team collaboration and leadership experience.
- High attention to detail and ability to multitask under pressure.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
