Guest Service Manager
Guest Service Manager
Posted on :
06-12-2024
Employer Active
1 Vacancy
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Job Description
- To lead and help manage all aspects of the Guest Service department and ensure all service standards are followed.
- Basic knowledge of F&B operations
- Medium knowledge of Housekeeping
- Basic knowledge of Hotel operational engineering/IT
- Effective rostering
- Basic finance
- Medium/ High reservations
- Basic revenue and distribution
- Med/High loyalty/ Guest Experience To participate in various meetings when assigned To manage departmental expense
- To work for assigned projects by GM/HM/FOM
- Keep a log of training and development in conjunction with the HM/GM.
Qualifications :
- 2 years and over customer service experience.
- Excellent oral & written communication and interpersonal skills; Spoken English and Japanese is mandatory.
- Occasional lifting and carrying up to 20 kg
- High school diploma or GED. Certificate or diploma in hospitality advantageous.
- Exceptional time management and multitasking skills.
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively with fellow colleagues as part of a team
- Ability to focus attention on guest needs remaining calm and courteous at all times
- This is a 24/7 operation and all personnel are expected to adjust work hours to the needs of the business. Some position will include late nights weekend and holiday work.
- Position requires continuous standing and walking throughout the shift. Strong knowledge of computer systems and OPERA required additional languages are an asset.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
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