French-Speaking Automotive Service Representative
French-Speaking Automotive Service Representative
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Job Description
Join a Thriving Automotive Digital Services Team!
Are you fluent in German and passionate about delivering exceptional customer experiences Are you ready to contribute to innovative solutions in the automotive sector Start your career with us in Braga and enjoy a supportive work environment with excellent benefits and career growth opportunities.
Position Details
- Role: Customer Service Representative
- Project: Automotive Digital Services
- Language Requirement: French (C1native)
- Start Dates: 8th January 2025 & 29th January 2025
- Location: Braga Portugal
- Schedule: 24/7 rotational shifts (Monday to Sunday) with 2 rotational days off per week.
- Contract Type: Permanent (3month probation period).
What Youll Be Doing
- Provide toptier customer service to users of digital automotive services.
- Resolve inquiries and troubleshoot issues via multiple channels (phone email chat).
- Ensure customer satisfaction by offering tailored solutions and empathetic communication.
- Accurately log customer interactions and follow up to ensure problem resolution.
- Collaborate with crossfunctional teams to enhance customer experience.
What Were Looking For
- Languages: German fluency (nativelevel preferred) and proficiency in English is an asset.
- Skills & Competencies:
- Strong communication skills and a customercentric mindset.
- Ability to adapt to different shifts and work in a remote setting.
- Excellent problemsolving skills with a detailoriented approach.
- Experience: Prior experience in customer service contact centers or related fields is a plus but not required.
Compensation & Benefits
- Base Salary: 830 EUR gross/month (14 months).
- Performance Bonus: 100 EUR gross/month (12 months).
- Meal Allowance: 7.23 EUR per working day.
- Transport Allowance: 20 EUR /month.
- Position Bonus for Braga: 20 EUR gross/year.
- Totaling:EUR gross/year plus a performance bonus of 1200 EUR /year.
- Health Insurance:
- Available from day 1 with an employee contribution.
- Free after 6 months of employment.
Why Join Us
Career Growth: Be part of a prestigious automotive digital services project with opportunities to advance.
Supportive Work Environment: A collaborative team and remote work flexibility.
Comprehensive Benefits: Meal and transport allowances health insurance and performance bonuses.
Competitive Package: Receive incentives for excellence and commitment.
Your Next Steps
Mark your calendar for 8th or 29th January 2025.
Employment Type
Full Time
