Major Incident Manager
Major Incident Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Role: Major Incident Manager
Location: Lansing MI ( Day one onsite)
Job Type: Full time
Major Incident Manager is responsible for the endtoend management of all IT major incidents. Their role and responsibilities are extremely varied and include (amongst others):
Job Description:
- Leveraging technology to issue all communications and providing key stakeholder management
- Leading driving facilitating and chairing all investigation activities meetings and conference calls
- Forming collaborative action plans with specific actions roles and deadlines and ensuring these are completed
- Matrix management of people processes and resources including third parties including resolving conflict to move forward to resolution
- Being accountable for resolving the outage via workaround or permanent fix
- Ensuring all administration and reports are maintained and uptodate including contacts information technical diagrams post major incident reviews
- Supporting and nurturing process improvements and knowledge base improvements
- Continually maintaining and developing tools and resources to manage major incidents effectively
- Providing periodic major incident metrics reports
Employment Type
Full Time
