Receptionist PBH83
Receptionist PBH83
Posted on :
04-12-2024
Employer Active
1 Vacancy
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Job Description
Evening Shift
4pm to 10pm
4 to 5 days per week
Tasks
Mission for Receptionist
To ensure that each guest has a comfortable and enjoyable stay and that their needs are met in the best possible way going above and beyond what is expected of us.
Outcomes
- To Ensure the security of the building and guests
- To actively detect guests needs and resolve them
- To serve guests by any means of communication they require
- To ensure smooth checkin and checkout tasks
- To maintain updated records of bookings and payments in our Property Management System
- To deal with special requests from guests
- To respond to guests complaints in a timely and professional manner and contact necessary staff to solve problems that arise
- To keep track of repeating issues and convey them to the Operations Manager or the housekeeping staff
- To oversee maintenance and repairs in individual rooms and common areas.
- To place supply orders when necessary
- To set up restaurant for breakfast
- To prepare and serve healthy breakfast and afternoon tea
- To ensure all rooms are clean tidy and fully furnished to accommodate guests need
- To liaise with housekeeping staff to ensure basic housekeeping duties are provided including replacing linens changing and arranging the towels emptying trash restocking toilet supplies cleaning toilets vacuuming dusting sweeping and mopping tie floors cleaning glass and windows and rearranging the room after guests check out
- To ensure dirty linens are transported to correct area to be cleaned and to restocks areas with clean linens
Requirements
Competencies
- Listening skills
- Communication
- Proactivity
- Attention to detail
- Enthusiasm
- Organization and planning
- Sense of humour
- Friendly manner
Recruitment Checks
- Authorisation to stay/work in the UK
- ID Card
- Proof of Address
Employment Type
Full Time
Key Skills
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