IT Service Delivery Technician
IT Service Delivery Technician
Posted on :
05-12-2024
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1 Vacancy
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Job Description
Job Description:
Job Tittle: IT Service Delivery Technician II
Location:th Avenue North Plymouth Minnesota
Duration: 6 Months (Possibility to Convert)
Shift: 8 am 5pm (MonFri)
Job Summary:
- 8 am 5pm local with potential for overtime and weekend work occasionally.
- Fully onsite position
- th Avenue North Plymouth MN 55447 (Will be responsible for 5 locations in the Minneapolis area max distance is about 30 min between a couple of the offices.
- The longest distance is roughly 30 minutes per Google.
- Primary work location is in the office area of a warehouse building. However if equipment issues arise they may need to go onto the warehouse floor (no PPE is required).
- Position will be converted to fulltime if candidate performed well
- Interviews will be conducted virtually
- Must have good technical experience (3 5 years experience required)
Role Overview:
- Provide first and secondlevel technical support for internal and remote users assisting with computer applications hardware and network systems.
- Tasks include deploying hardware/software troubleshooting responding to inquiries and collaborating with IT teams to resolve issues.
- The role focuses on inperson and remote relationshipbuilding and understanding site operations to improve IT service delivery.
Key Responsibilities:
- Help Desk Support: Monitor and respond to tickets ensuring timely response and resolution of incidents and requests.
- Issue Documentation: Document solutions in the ticketing system for accurate records and knowledge sharing.
- Hardware Deployment: Set up and/or deploy devices like computers printers and mobile devices using Microsoft Endpoint Manager.
- Connectivity Maintenance: Ensure proper operation of all equipment (workstations phones printers etc.).
- User Account Management: Assist with account setup and permissions via Active Directory and Azure AD.
- Troubleshooting: Resolve basic hardware/software issues and troubleshoot identify and escalate complex problems.
- Performance Monitoring: Track device performance and report recurring issues.
- Collaborative Support: Work with IT teams and business partners to facilitate software and hardware improvements upgrades reconfigurations and/or purchases.
- EndUser Assistance: Provide onsite and remote IT support for users and visiting employees/contractors within the assigned region.
- Security Support: Assist with basic security issues and ensure compliance.
- Knowledge Sharing: Share IT knowledge with the support team.
- Project Participation: Assist with system implementation and upgrades.
- Asset Management: Participate in network asset management.
- Team Support: Assist development teams during project lifecycles.
- Additional Duties: Complete other tasks as assigned.
Qualifications:
- At least 2 years of demonstrated Service Desk 2 experience with expertise in Windows Microsoft 365 laptops printers and providing inperson support.
- Certifications: ITIL knowledge preferred. A Network Microsoft or similar certifications a plus.
- Technical Skills: Basic knowledge of systems like Windows 10/11 Microsoft 365 Cisco VoIP mobile devices and ServiceNow.
- Troubleshooting: Experience with hardware/software troubleshooting.
- Data Privacy: Knowledge of data privacy laws.
- Collaboration: Ability to work alone and with remote teams in a teamoriented and supported environment.
- Communication: Clear written and verbal communication.
- Planning & Prioritizing: Ability to manage tasks based on business impact.
- Plus if someone has manufacturing setting experience
Employment Type
Full Time
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