Dynamics 365 CRM Specialist APAC
Dynamics 365 CRM Specialist APAC
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5years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Provide functional analysis and solutions for the D365 CRM system
- Fitgap analysis for newly acquired companies guiding them through the merger process and assisting the corporate team on the changes with a global mindset
- Setting up / managing APAC users in the system from license assignment to granting security roles
- As the functional expert for D365 understand the various components and systems in use and support the business to achieve best practice using D365
- Deliver business training and create/maintain functional training materials on D365 CRM
- Work with businesses on identifying and improving data quality and easeofuse of the CRM system
- Create and manage user stories & bugs in DevOps to have full transparency with the other CRM colleagues
- Help build and engage the D365 Champion user community
- Regularly review first and secondline support quality identifying and addressing areas for improvement by upskilling the team and assist the service desk in solving functional tickets
- Deliver insight and improvement suggestions on user needs for digital products and support the team in prioritizing requested enhancements and keep the stakeholders wellinformed
- You are an ambassador of digital products. Engage with the companys business in APAC to raise the company overall digital capabilities
Requirements
- Minimum 3 years of working experience with Microsoft Dynamics 365 CRM
- Fluent in spoken and written English is a must
- Proven track record of user training and improving user adoption
- Functional analysis/consultant experience
- Prior Fitgap analysis experience is a plus
- Excellent communication interpersonal and presentation skills
- Outstanding organizational and timemanagement skills
- Knowledge in Agile working methodologies
- Experience in relatable software such as D365 F&O Office365 Azure DevOps Jira or Salesforce is a big plus
- Bachelor/master s degree in information systems or similar through experience
Employment Type
Full Time
