Security Manager
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Salary Not Disclosed
1 Vacancy
Job Description
The Role
- The Security Manager will ensure the safety of Guests Team Members and Hotel property through a professional and efficient daily operation.
- The service must be sincere warm and with enthusiastic ensuring that all guests have quality security and safety systems available to them
- Sets an example in regards to punctuality appearance courtesy performance attitude leadership guest relationship observance of the house rules loyalty to Management and interdepartment cooperation
- The Director of Security should take the time to get to know the guests and be committed to service excellence promote feedback with the team and anticipate the guests needs.
- To be creative and confident and be prepared to step outside of the confines of comfort
- To take the time to get to know the guests and be committed to service excellence.
- Team play is imperative and having the time to invest in self and employee development is mandatory.
Key Deliverables and Responsibilities
Planning & Organizing:
- Ensure that all Mvenpick Hotels & Resorts standards are adhered to
- Create new revolutionary standards
- Keep ahead of industry trends (you should set the trends rather than follow)
- Develop ideas on increasing guest satisfaction
- Develop fire emergency & evacuation guidelines train team members on the guidelines and take ownership for regular fire drills
- Handles complaints effectively and ensure issues are followed up with both internal and external guests
- Planning and budgeting of Security expenditures for the Hotel including business cases for justification of investments and expenditures to support the approval process.
- Provides regular security reports to the Executive Assistant Manager and General Manager
Operations:
- Providing optimum levels of quality personable service
- Directly work with all employees to create a flow of new and improved ideas
- Ensure awareness and deliver the optimum levels of service and guest satisfaction
- Initiate and manage Security projects consulting the Executive Assistant Manager on Security strategy
- Ensure Fire Safety Emergency and Evacuation handbooks and manuals are up to date and available to the team
- Ensure that all Lost & Found items are registered stored and handled in accordance with the policy.
- Ensure the security team log and handle all incidents guest complaints or queries confidently and professionally.
- Coach and counsel all security officers to ensure they are developed professionally.
- Supervise the daily operations of the security team.
- Liaises with local law enforcement authorities and Fire & Safety officials as required maintaining good relations.
- Establishes objectives for the team and ensures these are achieved
- Works closely with security contractor supplier to ensure quality staff are provided and that they are familiar with the hotel product and security procedures.
- Assume responsibility for the CC TV room ensuring that all equipment is working and Team Members are trained to handle the responsibility of monitoring cameras as required.
Administration:
- Establish and maintain effective employee relationships
- Set standard for incident reporting and ensure team follow the standard when carrying out investigations
- Maintain inventory control of hotel Safety and Security equipment
- Work with the Learning & Development Manager to deliver Safety and Security information to new employees during induction and updates as required
- Work with the Director of Human Resources to investigate incidents involving Team Members
- Develops and updates the Job Descriptions for the security team and completes performance reviews for direct reports
- Ensures self and team keep all incident reports confidential
- Monitors the duty roster and ensure optimum daily manning levels are met
Qualifications :
Educational Background Bachelors Degree: A degree in criminal justice security management information technology business administration or a related field.
Professional Experience Relevant Experience: Several years (usually 510) of experience in security law enforcement or a related field.
Management Experience: Experience in supervisory or managerial roles demonstrating leadership and team management skills.
Certified Security Manager (CSM): A certification that demonstrates expertise in security management.
Skills and Competencies Leadership and Management: Strong leadership decisionmaking and team management skills.
Risk Management: Ability to assess and mitigate risks.
Crisis Management: Skills in handling emergencies and crises effectively.
Communication: Excellent written and verbal communication skills.
Technical Knowledge: Understanding of security systems cybersecurity surveillance and other related technologies.
Analytical Skills: Ability to analyze security threats and data to make informed decisions.
Legal Knowledge: Understanding of relevant laws and regulations.
Additional Requirements Background Check: Clean criminal record and often a background check.
Physical Fitness: Depending on the role physical fitness may be required.
Continuous Learning: Commitment to ongoing education and staying updated with the latest security trends and technologies.
Personal Qualities Integrity: High ethical standards and integrity.
Attention to Detail: Meticulous and thorough approach to security measures.
ProblemSolving: Strong problemsolving capabilities to address security challenges effectively.
These qualifications can help ensure that a Security Manager is wellprepared to handle the various challenges associated with protecting an organizations assets and personnel.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
