In Room Dining Server
In Room Dining Server
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Uphold the Fairmont Breakers values and mission statement while performing positional responsibilities
- Adhere to company policy and procedures as stated in the company Handbook
- Consistently offer professional friendly and engaging service
- Provide the highest quality service to all guests at all times by instilling the company philosophy.
- Set up break down and reset the InRoom Dining service station
- Speak with others using clear and professional language and answer the phones using appropriate etiquette in accordance with company standards
- Deliver proper efficient and friendly service to our guests in their rooms pool deck and other assigned hotel spaces
- Deliver orders requests and amenities in a timely manner to the correct rooms.
- Correctly set up trays and carts to be delivered according to the guests requests
- Engage and genuinely interact with guests while anticipating their needs
- Explain food and beverage items in detail to our guests
- Pick up and remove dirty trays and tray tables from guest rooms and guest floors
- Follow all hotel standards LQA standards and Forbes 5 Stars standards while conducting selfaudits to ensure 100% compliance on all interactions with guests.
- Participate actively in the resolution of guest concerns.
- Complete any necessary opening and closing paperwork and side work duties as required
- Complete inventory and requisition forms
- Control costs and waste
- Work well with others as a team
- Prepare food and beverage as per guidelines
- Follow cash handling policies and procedures
- Assist in filling in at other F&B areas and/or outlets as needed
- Maintain regular and predictable attendance
- Perform other related duties as assigned
Qualifications :
- Minimum 1 year experience in upscale food and beverage environment preferably in a luxury hotel or fine dining institution
- Possess a proven track record for guest satisfaction
- Possess a strong sense of urgency
- Display a pleasant and cheerful disposition
- Maintain a high level of integrity
- Display a confident and professional appearance at all times and always meet company grooming standards
- Demonstrate strong attention to detail and ability to meet deadlines
- Adapt in difficult situations with problemsolving abilities and make decisions when necessary
- Show eagerness and capacity to learn
- Able to work flexible hours weekends and holidays
- High school diploma or equivalent
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
