Patient Service Coordinator
Patient Service Coordinator
Posted on :
04-12-2024
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1 Vacancy
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Job Description
Job Title: Patient Service Coordinator
Facility: Massachusetts General Hospital(MGH)
Address: 55 Fruit St Boston MA 02114
Contract: 13 weeks (Contract To Perm)
Shift: 09:00 AM 05:30 PM
Pay Rate: $27/hr on W2
Job Description
The Patient Services Coordinator II under general supervision of the Practice Manager provides administrative support to healthcare providers in a highvolume ambulatory setting functioning as the primary interface between the patient and providers. The emphasis is placed on the ability to organize priorities complete tasks manage confidential patient information and enhance the quality of service to patients.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Performs all checkin and checkout functions as outlined by the MGH/MGPO Front Desk Standards of Operations.
Maintains confidentiality and privacy that are consistent with HIPAA guidelines.
Provides support and information to providers to problem solve and manage complex administrative patient issues.
Triages and manages complex telephone calls utilizing courteous customer service skills.
Maintains confidentiality and privacy that are consistent with HIPAA guidelines.
Completely performs and is a resource to other team members in all revenue enhancement activities including but not limited to registration verification copayment collection cash management encounter form reconcilement etc.
Schedules patient appointments and schedules procedures using the Epic systems Cadence and Epic Clinical programs.
Manages Epic In Baskets & Epic Workqueues
Coordinates and tracks appointments via Epic Follow Up Work Queue Lists
Assists with training and orientation of new staff where applicable.
Performs all other related tasks which would facilitate the flow of patients through the practice or which would enhance the quality of service to patients.
Other duties as directed.
QUALIFICATIONS:
High School Diploma or GED required; Associates Degree in Business/Secretarial Science or Secretarial Certificate Program desirable
3 years secretarial experience or equivalent in a medical or health care related setting preferred
SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
Good command of the English language including medical terminology
Knowledge of EPIC
Excellent interpersonal and verbal/written communication skills
Exceptional organizational skills flexibility to manage multiple tasks and accurate attention to detail
Ability to work independently and within a team environment
Ability to solve problems and resolve complex issues on behalf of providers and patients
Knowledge of computer applications necessary to function in administrative role; including but not limited to Outlook MSOffice
WORKING CONDITIONS: General office setting. Walking to and from patient exam rooms can be expected.
Facility: Massachusetts General Hospital(MGH)
Address: 55 Fruit St Boston MA 02114
Contract: 13 weeks (Contract To Perm)
Shift: 09:00 AM 05:30 PM
Pay Rate: $27/hr on W2
Job Description
The Patient Services Coordinator II under general supervision of the Practice Manager provides administrative support to healthcare providers in a highvolume ambulatory setting functioning as the primary interface between the patient and providers. The emphasis is placed on the ability to organize priorities complete tasks manage confidential patient information and enhance the quality of service to patients.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Performs all checkin and checkout functions as outlined by the MGH/MGPO Front Desk Standards of Operations.
Maintains confidentiality and privacy that are consistent with HIPAA guidelines.
Provides support and information to providers to problem solve and manage complex administrative patient issues.
Triages and manages complex telephone calls utilizing courteous customer service skills.
Maintains confidentiality and privacy that are consistent with HIPAA guidelines.
Completely performs and is a resource to other team members in all revenue enhancement activities including but not limited to registration verification copayment collection cash management encounter form reconcilement etc.
Schedules patient appointments and schedules procedures using the Epic systems Cadence and Epic Clinical programs.
Manages Epic In Baskets & Epic Workqueues
Coordinates and tracks appointments via Epic Follow Up Work Queue Lists
Assists with training and orientation of new staff where applicable.
Performs all other related tasks which would facilitate the flow of patients through the practice or which would enhance the quality of service to patients.
Other duties as directed.
QUALIFICATIONS:
High School Diploma or GED required; Associates Degree in Business/Secretarial Science or Secretarial Certificate Program desirable
3 years secretarial experience or equivalent in a medical or health care related setting preferred
SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
Good command of the English language including medical terminology
Knowledge of EPIC
Excellent interpersonal and verbal/written communication skills
Exceptional organizational skills flexibility to manage multiple tasks and accurate attention to detail
Ability to work independently and within a team environment
Ability to solve problems and resolve complex issues on behalf of providers and patients
Knowledge of computer applications necessary to function in administrative role; including but not limited to Outlook MSOffice
WORKING CONDITIONS: General office setting. Walking to and from patient exam rooms can be expected.
Employment Type
Full Time
Key Skills
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