Strategy Business Operations Associate Manager

Eucalyptus (or Euc for short) is an Australian founded digital healthcare company that is on a mission to solve the worlds biggest healthcare challenges think fertility and behavioural change around chronic conditions such as weight loss diabetes and mental health.

Founded in Australia in 2019 we have now helped over 500K patients globally by combining technology design and operational excellence to help patients access the best clinical support when they need it wherever they are.

Our 5 clinics (Juniper Pilot Kin Software & Compound) focus heavily on personalising the experience for different demographics and are powered by a growing team across 5 countries (Australia UK Germany Japan and the Philippines).

Weve raised over AUD$160M in funding from Aussie and Silicon Valley investors who were early backers of Uber Canva and AirBnb. With plans to launch into several more markets offline channels and tackle new conditions.

Were looking to continue building our team of executional weapons who are passionate about healthcare arent afraid to work hard and invest in others through direct and honest feedback. This approach enables us to make the most impactful changes to improve the health of millions of patients globally.

Whats Next

Were on a mission to scale our German market.

To continue supporting patients we are building teams who are passionate about healthcare willing to work hard and sweat the details and committed to investing in others through direct and honest feedback.

Tasks

About the role (What youll be doing)

We are looking for a highly organized and proactive Strategy & Business Operations Associate / Manager to support the growth and efficiency of our Biz Ops function. In this newly created role you will play a key part in helping our German team execute our strategic goals and running BAU by providing research recommendations clear modelling and data to support them.

Youll also support on financial queries improving existing models and building scalable processes.

Youll help to amplify business impact and create visibility on performance enabling the company to move quickly and effectively in a fastpaced highgrowth environment.

The responsibilities of this role will include:

• Continual optimisation of our pricing model taking into account CAC:LTV competitors & performance across channels
• Own some of the highest priority initiatives in the business coordinating across our growth operations and services teams to scope & deliver on them
• P&L forecasting & analysis: Own P&L forecasting & analysis on historical performance maintaining the model and monitoring key metrics that drive forecasts. Help translate strategic directions into the P&L scenarios and forecasting.
• Strategic Modeling & Analytical Support: Provide datadriven modeling and scenario analysis to assist the team in strategic thinking business forecasting and highlevel decisionmaking processes
• Model optimisations: Continually optimise our existing models e.g. Fulfilment Model to enable Operations to make timely decisions.
• Financial and operational reconciliation: Divedeeper into financial and operational data to reconcile invoices and other data discrepancies.
• Collaborate on Business Operations Projects: Support the design implementation and execution of critical business operations initiatives aimed at improving efficiency and scalability.

Requirements

About you (Who are we looking for)

Skills & Experience

• 23 years experience across consulting or investment banking (MBB or top IB preferred) or 45 years in a high growth startup
• Highly proficient in Google Sheets/Excel you can create analysis at speed & can create models that are easy to understand and audit
• Ambiguity & a fastpaced environment excites you your curiosity drives you to ask why to get to the next level of understanding; and you can work at speed
• Attention to detail you have a high bar for correct and work through nuances in the data to surface when an insight can be relied on and when it cant
• Problem solving you are an excellent problem solver who is naturally curious with an ability to get to simple quickly
• Bonus points if you have experience writing SQL queries

Behaviours & Attitudes

• Patientfirst: Possesses an entrepreneurial and patientfirst mindset highly motivated to reach the best clinical and experience outcomes for our patients
• Ownership mindset: You take ownership of company problems within and outside your scope. You are motivated by impact and by wanting to help others. You go the extra mile to create outcomes for your team stakeholders and our patients. Youre comfortable with changing expectations and blurred lines between roles.
• Calm collected and adaptable: You thrive in a fastpaced startup environment where you will need to balance quality with velocity and a MVP mindset. You understand how to to prioritise manage multiple projects end to end and deliver growth results within a highly ambiguous environment
• Focussed on development: You foster a strong desire to learn and develop. You can easily adapt in a fast paced environment and consider every new experience as an opportunity to learn. You actively seek feedback receive it gracefully give it generously including to senior leaders.
• Expert problemsolver and detail oriented: You are not fazed by complex problems and are able to offer creative solutions. You think critically and troubleshoot effectively whether its resolving technical or operational issues. You are organised and take pride in the quality of your work.
• Executional powerhouse: Strategy is simple achieving it through flawless execution is whats hard. Maintaining momentum will require good judgment and acting quickly within a fastpaced environment. You know when to ship an MVP versus build a more holistic solution. You can produce high quality outputs very quickly.

Benefits

Why you should join Euc

• We are on a growth journey in Germany alone we are looking to 4x our business by the end of the year.
• Work with bestinclass doctors specialists pharmacists and medical professionals from all over the world and our 5 clinics speak to different people at different stages of their life and needs
• Strong culture of worklife balance supported by flexible working hours and hybrid working possibilities
• We are proud to have built a patientcentric platform that provides endtoend healthcare at scale.
• Learn from some worldclass marketers engineers creatives operations specialists and medical professionals joining a diverse team from Atlassian Canva Google McKinsey Bain Optiver Koala Manual and many many more.
• Offer a competitive remuneration package plus wellness benefits for gym membership classes or anything else to support your physical and mental wellbeing
• Fun office parties and team dinners so you can bond with your team regularly
• Eucalyptus and clinic merch designed by our very own inhouse creative team