Reservations Agent
Reservations Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Reports To: Revenue and Reservations Manager
Supervises: None
General Purpose: As onproperty agent for guestroom reservations and general customer servicerelated tasks the Reservations Agent will have the opportunity to contribute/participate in a variety of reservations/revenue management tasks and will play a critical role in helping achieve reservations/revenue management goals pertaining to occupancy ADR RevPAR and Market Metrix scores.
Specific Responsibilities
Fields reservations from multiple channels and accurately inputs data into the OPERA Property Management System (PMS)
Assists Front Office team and Revenue and Reservations Manager with prompt resolution of guest issues pertaining to reservations
Maintains reservations including all guest notes & special requests
Inputs/manages all online travel agent (OTA) reservations
Inputs all group contracts in the PMS and Synxis Central Reservations System (CRS) and post initial and subsequent deposits when required
Enters all rooming lists into the PMS and continuously works with Sales Managers on updates to assist with a smooth execution of the groups stay
Reviews and approves final group folios along with the Sales Managers
Inputs all contracts received from the Events Sales Manager and post deposits when required
Inputs all credit card and direct bill authorization forms
Assists Revenue and Reservations Manager with data reporting and other daily task when needed
Assists front desk in the execution of guestroom amenities & other customer service responsibilities
Assists front desk with daily arrivals list; communicating all special requests and VIPs
Assists Director of Sales & Marketing with special projects when needed
Builds professional relationship with repeat guests & VIPs
Maintains general reservations email inbox
Attends weekly and monthly revenue management and sales meetings
Performs other tasks as needed
Qualifications :
Must have strong attention to detail be able to multitask and eager to learn new skills.
Experience with OPERA PMS preferred but not required.
Effective/professional communication skills.
Detailed knowledge of the hotel room types amenities.
Knowledge of downtown and the surrounding neighborhoods a plus
Must pass a background check.
Physical Requirements
Must be able to sit or stand for extended periods of time. Position may require the agent to walk throughout the property and up and down stairs.
Education/Formal Training
High School diploma required. Associate or Bachelors degree preferred.
Experience
Reservations/Front desk experience preferred
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
