Trilingual IT Support Technician FR - EN - DE

We are hiring a trilingual IT Support Technician (French English and German) for one of our major clients based in Zurich.

Tasks

Your main goal:

Provide enduser support for companysupported computers applications and platforms.

Offer onsite support primarily in Zrich (Townhouse Office) and global remote support in coordination with the Support Specialists Squad in Grenchen/LaChauxdeFonds.

Ensure timely and quality service delivery to end users when fulfilling requests or resolving incidents.

Improve overall enduser satisfaction by delivering a consistent customer experience and addressing any challenges or issues promptly.

Your main tasks:

Act as the initial point of contact for end users seeking services or technical assistance via tickets emails Teams phone calls or direct interaction.

Process requests and incidents from end users.

Provide followup updates to end users regarding status and information and document events and incident resolutions in the tickets.

Deliver accurate information to end users about Digital & Technology (D&T) products or services.

Escalate unresolved requests or incidents to appropriate technical resources (2nd/3rd level support third parties) or application teams (such as SAP and sales applications).

Communicate any feedback or suggestions from end users to the relevant internal team.

Install and configure End User Computing devices and software (including laptops desktops iPads iPhones phones).

Create and modify accounts for new and existing employees.

Perform firstlevel Digital & Tech Infrastructure tasks and activities.

Conduct local and remote troubleshooting using diagnostic techniques and relevant questions for hardware software network access issues and Audio/Video conferencing rooms.

Determine the optimal solution based on the issue and details provided by end users.

Guide users through the problemsolving process.

Requirements

Experience as a help desk technician or in an end user support role

Familiarity with help desk and remote control software

Understanding of computer systems mobile devices office automation products video conferencing rooms and other tech products

Experience with Lenovo laptops/desktops iPads/iPhones HP/Sharp/Canon printers Zebra industrial printers

Knowledge of Windows 10 11 Operating Systems iOS

Familiarity with Apple Business Manager inTune MDM

Experience with Print Server and File Server permissions operations

Ability to diagnose and resolve technical issues

Familiarity with Atlassian products including Jira Service Management Confluence and Jira

Strong communication skills

Customeroriented approach and composed demeanor

Possession of a driving license

English

German

French

35 years of work in a similar position

Including 03 years Retail/Luxury industry

Benefits

Location Zurich

• Starting date: ASAP or depending on your availabilities.

• Remote: 2 days/week

Who are we

Enova Group was created in Geneva and is providing IT services made in Switzerland since 2018. Enova consulting is a company specialized in information technology at first: our activities are focused on the most demanded IT skills but not only. We can create and adapt offers in other technical domains such as engineering or pharmaceutical but overall we are able to provide artificial intelligence or data science and engineering services with Enova Data now.

Based in Geneva and Zurich our expertise allows us to reach our clients highest technical objectives and successful longterm projects. We are convinced that the success of a longterm relationship resides in communication anticipation and transparency. We maintain sustainable partnerships with our clients and with our highly qualified experts in the pursuit of excellence. Our strength lies in taking into consideration the ambitions and career development of our consultants.