Load Planner
Load Planner
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Salary Not Disclosed
1 Vacancy
Job Description
Job Title: Load planner
Contract Period: 1yr.
Work Address: Fullerton CA 92831
Work Hours: 08:3017:30
Key Responsibilities
- Serve as the main contact for customer relations
- Support SOP/Work Instructions maintenance and ensure operational best practices in line with customer requirements as well as ensure operational SOP compliance
- Manage daily operations including booking tracking and tracing of cargo (FTL/LTL/AIR)
- Excellent customer service in all aspects from booking to cargo delivery on time
- Request for quotation with carriers and negotiate the spot rates
- Manage coordinate and implement costeffective operational solutions to continuously improve efficiency and enhance service levels and quality
- Communicate daily with customers carriers and internal staff
- Maintain essential account documentation with up to date information and ensure that it is filled and stored to be readily accessible to the team when/if needed Increase customer satisfaction and business share through regular contact
- Follow up any account issues and communicate/liaison with management to implement/drive solutions
- Analyze service and cost data for actions or recommendations for business improvement
- Report required for service failure claim damage and any other irregularities
- Accuracy of data entry into systems
- Monitor trends and report changes to management
Requirements/Qualifications:
- High School Diploma or GED Required; Bachelor Degree Preferred
- Years of experience in FTL/LTL Transportation dispatching or operations in logistics industry required
- Korean billing preferred
- Proficient in MS Office applications such as Excel/PowerPoint/Word/Outlook
- Selfmotivated and works well under pressure with minimal supervision
- Highly organized with ability to manage multiple shipments while paying close attention to detail
- Excellent analytical and problem solving skills
- Excellent verbal and written communication skills
- Strong customer service and negotiating skills
- Appropriate phone and email manner with internal and external customers
- Warehouse and/or manufacturing knowledge preferred
Employment Type
Full Time
