Process Coordinator Vehicle Process Coordinator
Process Coordinator Vehicle Process Coordinator
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Job Description
Job Title: Process Coordinator / vehicle Process coordinator
Location: Plano TX
Duration: 12 Months Contract
Rate: $23 Hourly
Description:
What were looking for:
The KINTO US team is seeking a Process Coordinator to help support our process maturity initiative and to manage our vehicle onboarding process with the Mobility Operations team. You will report directly to the KINTO Marketing and Customer Experience Manager and indirectly to the Mobility Operations Sr. Manager. For part of this role you will help document operating procedures for our call center agents and help with knowledge management. For the other part you will support vehicle onboarding activities such as title management inventory management and help respond to customer inquiries.
What youll be doing:
Process & Operations Management
Manage the process for vehicle onboarding offboarding and inventory tracking.
Manage the license and title process track registration status manage vehicle registration renewals and support the vehicle remarketing process.
Provide support to stakeholder inquiries.
Identify process improvement opportunities and help with the redesign.
Knowledge Management
Develop standardized responses and templates for customer agents to utilize for chat and email conversations aiming to enhance the quality and consistency of customer interactions.
Create publish and manage documents such as operational procedures job aids and reference guides.
Facilitate regular reviews with SMEs ensuring their insights are incorporated to maintain document accuracy and completeness.
Help ensure documents comply with legal and compliance requirements KINTO language writing style structure and format standards.
Requirements:
Qualifications/ What you bring (Must Haves) Highlight Top 35 skills
At least 3 years of process management or equivalent experience
Experience creating standard operating procedures or similar documentation
Highly skilled with MS Excel and PowerPoint
Experience facilitating meetings
Added bonus if you have (Preferred):
Fleet management experience
Experience working with call center agents
Employment Type
Full Time
