receptionists job description includes greeting visitors answering phones and performing administrative tasks:
Customer service: Greet visitors and provide exceptional customer service. Address visitor questions and needs and provide a welcoming environment.
Administrative tasks: Maintain an appointment book schedule meetings and update calendars. Manage mail and perform other clerical tasks.
Phone calls: Answer phone calls and provide information to callers.
Other duties: Ensure cleanliness assist in maintaining security and manage finances.
Receptionists are employed in almost every industry. They typically need a high school diploma or equivalent and some office experience. Some positions may require advanced skills such as knowledge of Microsoft Office Suite or medical terminology.
Some skills that are useful for receptionists include:
Written and verbal communication skills
Customer service
Multitasking and prioritizing
Dependability
Problemsolving
Ability to work under pressure
Attention to detail
Receptionists often advance into administrative assistant roles
meeting with clients virtually or during sales visits. demonstrating and presenting products. establishing new business. maintaining accurate records. attending trade exhibitions, conferences and meetings. reviewing sales performance. negotiating contracts and packages.
Education
Graduation