Customer Service Executive
Customer Service Executive
Posted on :
02-12-2024
Employer Active
1 Vacancy
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Job Description
Responsibilities:
Making & receiving customer inquiry calls
Handling customer complaints
Collecting & analysing customer feedback
Responding to customer reviews
Support software training & software installation with customer
Intervention driver fatigue cases for commercial bus & SME companies
Assist in the retrieval of camera footage for customers
Prepare usage report for sales team for grants claim
Prepare telematic reports for customers to improve driver behaviours & help
reduce accident cases
Data analytics for software & product accuracy
Backend QC check for new vehicle installation project
Observe & monitor for server performance
Arrange CCTV installation or maintenance booking with the customer
Additional Information:
Interpersonal and customer service skills
Analytical and problemsolving skills
Multitasking and organizational skills
Ability to answer a high volume of calls and/or emails daily
Ability to share work among the customer service team
Attentiveness and patience
Timemanagement skills
Ability to find positivity in any situation
Customer Service Executive
Education
Degree / diploma
Employment Type
Full Time
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