Client Services Lead AU Mortgage Operations
Client Services Lead AU Mortgage Operations
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1 Vacancy
Job Description
Strengthen Ties Drive Financial Futures
At Emapta we re more than just an outsourcing provider we re your trusted partner in building highperforming seamless teams that integrate perfectly with your business operations. Our focus on transparency innovation and employee growth means we not only deliver top global talent but also nurture careers. Join us and experience how we re reshaping outsourcing to empower businesses and drive impactful results across industries.
Job Description
As a Client Services Lead (AU Mortgage Operations) you will play a vital role in strengthening partnerships with mortgage franchisees and brokers. Your expertise will drive organic growth enhance customer satisfaction and foster lasting relationships. Through strategic management and innovative approaches you ll shape the future of our mortgage operations and ensure their continued success.
Shift: Semiflexible
Work setup: Hybrid Ortigas
Client Relationship Management
- Serve as the primary point of contact for franchisees and brokers ensuring smooth management of relationships and alignment with their needs.
- Build and maintain strong longterm relationships with existing and prospective franchisees and brokers.
- Identify and address client needs proactively ensuring satisfaction and loyalty.
- Collaborate with crossfunctional teams to deliver outstanding client experiences.
Growth Enablement
- Drive organic growth by supporting current franchisees/brokers and identifying opportunities to onboard new ones.
- Partner with sales teams to provide comprehensive insights during prospect calls enhancing client confidence in expertise.
- Develop and implement strategies to boost market penetration and revenue.
- Promote a culture of innovation and continuous improvement to stay ahead of industry trends.
Subject Matter Expertise
- Utilize extensive experience in Australian loan administration and mortgage broking to guide internal teams and external stakeholders.
- Offer insights and best practices to staff and clients to enhance performance and efficiency.
Training and Development
- Identify training needs and design comprehensive programs to elevate team skills and knowledge.
- Create and implement training initiatives to upskill current team members and onboard new team members with no prior loan administration experience.
Team Management and Supervision
- Lead and mentor teams to ensure high productivity morale and compliance with industry standards.
- Act as a subject matter expert in loan administration and mortgage broking providing guidance through complex scenarios and client interactions.
Requirements
What It Takes to Lead
- 5 to 8 years of experience in Australian loan administration and mortgage broking operations with proven success in supervisory or managerial roles.
- Indepth knowledge of industry practices compliance standards and operational processes.
- Proven ability to build and sustain longterm client relationships while driving business growth.
- Expertise in developing and delivering effective training programs for diverse audiences.
- Exceptional communication and presentation skills inspiring confidence in stakeholders and prospects.
Benefits
Rewards Worth Banking On
- Comprehensive HMO coverage with free dependent upon regularization
- Competitive Salary Package
- Hybrid work arrangement
- Prime office location in Ortigas (Easy access to MRT stations restaurants and banks)
- Semiflexible schedule
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit )
- Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts and more!)
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
Welcome to Emapta Philippines!
Discover a world of possibilities at Emapta where your career takes flight in stability and growth. Join a team that thrives on camaraderie supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration innovation and personal development. We provide you with the platform for your success empowering you to reach new heights in a supportive and inclusive environment.
With a wide roster of international clients from various industries and a proven track record of success Emapta offers a stable foundation for your career. Team up with likeminded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us.
#EmaptaExperience
What It Takes to Lead 5 to 8 years of experience in Australian loan administration and mortgage broking operations, with proven success in supervisory or managerial roles. In-depth knowledge of industry practices, compliance standards, and operational processes. Proven ability to build and sustain long-term client relationships while driving business growth. Expertise in developing and delivering effective training programs for diverse audiences. Exceptional communication and presentation skills, inspiring confidence in stakeholders and prospects.
Employment Type
Full Time
