Junior Sales Customer Support with French
Junior Sales Customer Support with French
Posted on :
30-11-2024
Employer Active
1 Vacancy
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Job Description
How youll make an impact:
- Resolves customers inquiry through inbound calls/chat/portal tickets/emails;
- Facilitates phone/ticket/chat (as per the need) requests for Billing Issues;
- Manages /impersonate account of customers to walk through customer account online;
- Provides professional timely and accurate delivery of service to all customers;
- Troubleshoot and problem solve issues;
- Educates customers on additional Billing services;
- Processes transactions for relevant business processes in various systems and tracking tools;
- Responds to and resolve general questions about services and billing including simple credit and accountmaintenance changes;
- Provides client advocate support through ad hoc issue resolution and perform escalations when necessaryacross various internal organizations and communication.
Skills that make your work successful:
- You have at least B2 at French & English language skills;
- Customer support experience;
- General PC experience including basic Google and Microsoft applications;
- Understanding of Telecom Industry Basics;
- Problem Solving Escalation Management;
- Organization skills attention to detail and follow through to resolve any outstanding issues;
- Completed Bachelors Degree (nice to have).
Employment Type
Full Time
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