Infrastructure Engineer
Infrastructure Engineer
Posted on :
30-11-2024
Employer Active
1 Vacancy
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Job Description
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients worldwide. Our client is the brand name of Deere & Company an American corporation that manufactures agricultural machinery heavy equipment forestry machinery diesel engines drivetrains used in heavy equipment and lawn care equipment.
Position: Infrastructure Engineer
Location: Clarion IA 50525
Duration: 36 Months
Job Type: Contract
Work Type: Onsite
*Visa sponsorship is not available now or in the near future for this position.*
Job Description:
Duties:
- Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers replacing printer toner disposing of outdated assets and resolving trouble tickets from ServiceNow queues.
- Documents recording and/or distributing information. Has some breadth depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center following KB articles for problem resolution and following unit specific processes.
- Responsible for effective email communications and ability to create and maintain basic documents/records: TYPICAL EXAMPLES: contact lists process logs problem incidence reports customer information updates exterior ship orders inventory maintenance or other service recordshandling standard facilities administration requests
- Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
- Maintains equipment supplies data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance ordering supplies monitoring inventory updating data records and interacting with suppliers.
- Applies some technical knowledge in the support of processes or operations. TYPICAL EXAMPLES: understanding basic printer operations to replace toner and pickup rollers performing trouble shooting by following KB article to resolve end user tickets.
Requirements:
- Knowledge of computing and networking concepts and fundamentals Windows operating systems.
- Customer Service skills
- Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.
- Knowledge of computer security policies and a general overall knowledge of computer security concepts.
- 1 year or more IT experience preferred but recent college graduates will be considered
- Provides basic daytoday operational support for a computing environment (computer center unit computing a community of users et c.) following established procedures in order to contribute to the smooth running of that environment.
- Support activities require some technical background while being strongly administrative in nature. Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: management of onsite desktop hardware software troubleshooting printer hardware management and smart hands support for the server / network teams.
- Proves support for conference rooms asset lifecycle management and computer deployments for unit customers.Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers replacing printer toner disposing of outdated assets and resolving trouble tickets from ServiceNow queues
- Documents recording and/or distributing information. Has some breadth depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center following KB articles for problem resolution and following unit specific processes
- Responsible for effective email communications and ability to create and maintain basic documents/records: TYPICAL EXAMPLES: contact lists process logs problem incidence reports customer information updates
- Exterior ship orders inventory maintenance or other service recordshandling standard facilities administration requests
- Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures
- Maintains equipment supplies data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance ordering supplies monitoring inventory updating data records and interacting with suppliers
- Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES: understanding basic printer operations to replace toner and pickup rollers performing trouble shooting by following KB article to resolve end user tickets.
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Employment Type
Full Time
Key Skills
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