Field Engineer 3
Field Engineer 3
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Salary Not Disclosed
1 Vacancy
Job Description
- 13 year computer support experience basic hardware and software skills. Good work ethic good organizational skills
- As a Field Engineer 3 you will perform activities associated with installing diagnosing maintaining and servicing computerrelated products including but not limited to desktop & laptop computers printers network devices standard software and lowend servers at customer sites and/or depot locations.
- This is a journeyman position for the typical desk side support technician.
- You will be directed by Help Desk Service Desk or script using standard methods techniques and tools.
- You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk.
- Your assignments will range in complexity from troubleshooting and repair to more difficult device repair including reloading and reimaging of PCs/laptops and installing and optimizing HW/SW networking products
- Computer hardware set up basic hardware and software troubleshooting stills
- Provides support for software hardware and networking support for desktops laptops and servers.
- Provides maintenance and support on legacy products. Supports Core server products.
- Performs disk replacement on enterprise storage products
- Installs and maintains PCs and associated software networks servers and peripherals
- Supports network products from operational and maintenance perspectives
- Performs installs moves adds and changes as required
- Tests and certifies PCs networks servers and client approved applications
- Provides followup on problems or escalation.
- Maintains a high degree of professionalism in actions demeanor and dress.
- Ensures customer satisfaction throughout the service delivery transaction.
- Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
Employment Type
Full Time
