Client Technologies Specialist 1 - Service Desk 1
Client Technologies Specialist 1 - Service Desk 1
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Desktop Support
Help Desk Support
Customer Support
50%: Customer service skills to include phone support and ticket support.
40%: Work with monitoring tools. Knowledge of at least one mainframe computer system including related components their configuration and function
10%: Analyze operations and arrange components into logical sequences.
Monitors state network and state applications for completion and errors. Reports errors according to SOPs.
Acts as an extension to the Service Desk taking after hours calls to assist with troubles.
Enters all calls into an internetbased tracking system Assyst.
Discriminates between critical and noncritical jobs and contacts programmers as necessary.
Browse pending ongoing and completed RFCs to keep a general knowledge of changes occurring or that have been completed.
Reports hardware problems on the IBM system. Usually I/O errors on tape drives which must be documented into an internetbased tracking system and paper logbook. Document any other hardware problems in a similar manner.
Mounts input tapes on the IBM system. Also removes used output tapes from the loaders and file in the racks.
Checks condition codes on certain IBM jobs to be sure they have run correctly. Reports failures to IBM System Analyst.
Ability to follow written and oral instructions
Ability to lift NA lbs.
Windows 10 Intermediate
Microsoft Office 3NA Beginner
PC/Laptop Intermediate
Operating System
Mainframe (application) Beginner
Employment Type
Full Time
