Business Process Analyst I
Business Process Analyst I
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Job Description
REQ027688 Business Process Analyst I
Job Title: Business Process Analyst I
Location: 500 Woodward Avenue Detroit MI 48226
Start Date: 10/28/2024
Est. End Date: 10/27/2025
NOTE: Requisition Broadcast: Onsite in Detroit Hybrid model onsite 3 days a week current schedule is TWTH but subject to change. Business Process/Operations Analyst. **Strong organizational skills; **Critical thinking/problem solving; Strong MS Office skills particularly Excel. **Strong professional communication skills written and verbal; **Positive attitude; and **Excellent time management. Provide location and interview availability ** Video conference interview 1 to 2 rounds.
Job Description:
Under the general direction of the Business Process Director and Team Lead the Business Process Analyst is responsible for providing daily support for the SmartAuction and white label websites. This position is primarily responsible for general daytoday internal & external customer support reconciliation of daily settlement activities facilitating operationalization of new programs and processes mitigating risks and monitoring of vendor activities and performance.
Provide superior customer experience ensuring all escalations to our support mailbox are handled professionally timely and accurately.
Key customer support as needed ensuring were exceeding their expectations
Brings operational and settlement/payment expertise to support the implementation of new operational processes and/or enhancements to existing processes
Daily monitoring and reconciliation of settlement / payment activities and prompt resolution of any discrepancies
Identification and clear escalation of potential risks and issues to leadership
Ensures all desk policy and procedures are maintained and accurate
Miscellaneous duties as assigned
Skill/Experience/Education:
Mandatory Skills:
Intermediate knowledge of Microsoft Office applications including MS word Excel Access and Outlook Must be critical thinker and effectively troubleshoot issues to identify solutions to customer needs Possesses excellent organizational and time management skills Projects a professional phone and email manner Possesses excellent communication skills (verbal written listening) Completes multiple tasks and assignments with minimal supervision Maintains high levels of motivation performance and personal integrity aligned with corporate values Identifies areas for continuous improvement and make recommendations and/or implement solutions Is dependable and reliable Maintains a positive attitude and cooperative spirit; a can do attitude Maintains sensitive and confidential information
Best Regards
Employment Type
Full Time
