Remote Customer Service Representative - US Only
Remote Customer Service Representative - US Only
Posted on :
30-11-2024
Employer Active
1 Vacancy
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Job Description
This is a remote position.
Key Responsibilities:
- Respond promptly to customer inquiries via email chat or phone.
- Provide accurate information about products services or policies.
- Resolve customer complaints ensuring satisfaction and retention.
- Document and update customer interactions in the CRM system.
- Collaborate with other departments to resolve complex issues.
- Identify opportunities to improve the customer experience and report trends.
- Follow company guidelines and procedures for handling sensitive information.
Requirements:
- High school diploma or equivalent; college degree preferred.
- Proven experience in customer service or a similar role.
- Strong verbal and written communication skills.
- Proficiency with customer service software CRM tools and Microsoft Office.
- Ability to multitask prioritize and manage time effectively.
- Strong problemsolving skills and a customerfocused mindset.
- Reliable internet connection and a dedicated workspace.
Preferred Skills:
- Experience in remote customer support or virtual roles.
- Familiarity with ecommerce platforms or online services.
- Ability to handle high volumes of inquiries while maintaining quality.
- Knowledge of multiple languages is a plus.
Employment Type
Full Time
Key Skills
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