Team Lead
Team Lead
Posted on :
30-11-2024
Employer Active
1 Vacancy
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Job Description
Work location: Yokohama
Shift: 9:00 AM to 6:00 PM Japan Time (May need to work on weekends and some schedules will be 8:30 AM to 5:30 PM or 8:00 AM to 5:00 PM)
Required language: Native level Japanese and English
Qualifications:
- 3 to 5 years of Team handling experience in a call center.
- Good communication skills a mature person able to handle team communication grievances project and client.
Technical skills:
- Basic MSExcel skills.
- Familiarity of MS office tools: outlook internet
- Good writing and comprehension skills
Behavioral skills:
- Independent and responsible attitude toward jobs dealing with unknown situations on your own
- Ability to learn on your own initiative
- Tolerance toward busy environment with many calls and emails
- Flexibility on working schedule
- Ability to overlook entire workplace and take proactive measures
- A clear focus on superior customer service and continuous business performance improvement
- Experience in analyzing performance metrics and managing proactively for continuous improvement
- Demonstrated capacity to apply statistical measures to workflows and performance monitoring
- Outstanding communication skills both verbal and written
- Task and goalorientated with high energy levels and strong attention to detail
- Capable of prioritizing issues and working with a sense of purpose and ownership
- Analytical with strong problemsolving skills
Preferred:
- BPO experience is preferred
- Order Management experience is preferred
Employment Type
Full Time
Key Skills
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