ERP Helpdesk Coordinator
ERP Helpdesk Coordinator
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1 Vacancy
Job Description
Job Title: ERP Helpdesk Coordinator (US Citizen Only)
Location: Remote
We are currently seeking candidates who meet the following qualifications:
Responsibilities:
- Regularly monitor ERP system performance and logs to detect potential issues before they escalate.
- Ensure appropriate rolebased access control is maintained to comply with security and governance policies.
- Assist in evaluating the impact of ERP updates or changes on existing workflows.
- Communicate upcoming changes to users and provide guidance on adapting to new features.
- Gather requirements from users for ERP customizations and enhancements.
- Work with technical teams to prioritize and implement these changes.
- Assist users in generating and customizing ERP reports as needed.
- Provide insights and metrics on system usage and support requests to management.
- Help troubleshoot and support integrations between the ERP system and other software (e.g. CRM HRIS or supply chain tools).
- Support internal and external audits by providing required ERP data or access logs.
- Ensure compliance with organizational policies and regulatory standards.
- Develop and maintain an escalation process for critical or unresolved issues involving higherlevel IT teams or vendors.
- Continuously update internal and external knowledge base resources with lessons learned from resolved tickets and user feedback.
- Collaborate on backup and recovery strategies for ERPrelated data and system configurations.
Qualifications:
- Experience with APIs data flows or middleware used in ERP systems.
- Understanding of database systems like SQL for basic querying and troubleshooting.
- Analytical thinking to identify root causes of issues and recommend effective solutions.
- Ability to interact effectively with nontechnical users and explain complex concepts in simple terms.
- Support ERPrelated projects such as module rollouts or system upgrades by tracking progress and milestones.
- Awareness of industryspecific ERP modules (e.g. manufacturing finance or healthcare) for tailored support.
- ITIL certification for service management.
- ERPspecific certifications (e.g. SAP Certified Application Associate Oracle ERP Cloud certification).
- Ability to handle highpressure situations calmly and efficiently.
- Excellent organizational and multitasking skills to manage competing priorities.
- Strong verbal and written communication skills to document and explain solutions clearly.
- Federal Experience is a plus.
- Required Security clearance.
If you meet these qualifications please submit your application via link provided in Linkedin.
Kindly do not call the general line to submit your application.
Employment Type
Full Time
