Systems Engineer

Systems Engineer

Line of Business: Shared Services

Department: Information Productivity & Technology

Reporting To: Operations Technical Team Lead

Key Responsibilities

Produce manage and adhere to documentation e.g. Site schematics change control documents site audits

Provide customer with value solution to meet their needs within Data#3 s delivery capability

Resolve customer problems and request to required service targets

Apply technical knowledge to effectively analyse and resolve complex problems

Liaise with customers to determine appropriate technology solutions

Adherence to policy and procedure

Daily general administration and management of job logging functions

Conduct daily health checks

Interact with all Data#3 clients at all levels

Manage time in a manner to ensure all tasks are completed within specified timeframes

Manage Project activity to specified time and budgets

Adhere to legally binding requirements and Data#3 s long term goals

Provide leadership in the resolution of complex technical problems

Partner with Specialists (within and outside of Data#3) to address specific solution areas as required

Maintain and develop Procedures and Processes to reflect business growth/change and customer management information

Performance of duties accordingly to ensure maximum personal productivity

Provisioning onboarding and offboarding of facilities for users

Effectively manage the Infrastructure job queue and resolve Customer incidents and requests within required SLAs

Escalate incidents and problems for analysis and support

Additional Responsibilities

a. Uphold and adhere to Data#3s core values guidelines policies and procedures

b. Represent Data#3 in a professional manner and provide excellent customer service to our internal and external customers.

c. You are required to perform your duties safely without risk to your own health and safety or the health and safety of others.

d. You are required to be flexible to work in additional roles or capacities or take on additional or varied duties as may be assigned to you that you are skilled and capable of performing. Data#3 may alter your position position description position title location and responsibilities in accordance with changing business needs and priorities.

As part of your position in addition to (c) above you:

may be required to perform your duties offsite including at customer vendor/partner and supplier sites which require as a condition of entry you to hold a National Police Certificate;

may be responsible for accessing internal and third party computer systems containing highly sensitive confidential corporate and personal information;

may be engaged in capacities that require Data#3 to have the highest degree of confidence that you will perform your duties with a high level of honesty and integrity.

Accordingly the satisfactory completion of a National Police Certificate is an inherent requirement of your position.

Requirements

Key Experience Skills & Abilities

Experience

35 years demonstrated experience in the provision of technical service solutions to clients ideally in an IT environment

Experience working with Microsoft server products

Experience with IP Telephony deployment and operational support would be an advantage

Experience with switching routing and firewalls would be an advantage

Experience with monitoring systems and services

Experience in virtualised environments using VMware would be advantageous

Skills

Possess the skills and traits necessary to being successful as a Network Engineer such as professionalism and dedication

Effective Oral and written communication skills to ensure clear and accurate communication with all stakeholders

Integrity in dealing with personnel Customer and Supplier issues

Specific skills in the following in relation to design planning deployment and support:

Strong knowledge of TCP/IP LAN and WAN Networks

Strong knowledge of Windows server technologies including active directory exchange and IIS

Analytical and problem solving skills

Ability to develop and implement a system process or procedures.