Night Manager
Night Manager
Posted on :
29-11-2024
Employer Active
1 Vacancy
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Job Description
Reporting to the Front of House Manager the Night Manager will be in charge of keeping things running smoothly at the hotel during the night shift offering a naturally friendly helpful and responsive level of service for our guests.
What youll do
- Keep the hotel premises and guests safe and sound.
- Make sure every guest feels special and eager to come back for more.
- Manage and resolve any guest complaints concerns or emergencies that may arise during the night shift.
- Patrol the hotel grounds regularly to keep an eye out for anything fishy or unsafe.
- Handle any reservations bookings or inquiries that may occur during the night shift.
- Keep detailed records of whos staying with us any incidents and other important info.
- Know your stuff when it comes to health and safety rules.
- Be part of the hotel crisis and fire teams and know all the drill.
- Stay in the loop with other departments and staff to keep things running smoothly and guests happy.
Qualifications :
What were looking for...
- Most important is that you know how to provide a great and memorable guest experience whether its for someone staying with us or just stepping in for a drink or a bite to eat.
- You have experience in a similar role or as an Assistant looking for further development with a demonstrable track record of excelling in Front Office operations and procedures.
- If youre familiar with Opera or similar front desk operating system and understand GDS that would be a big advantage.
- You will be required to work flexible shift patterns which will include weekdays and weekends to support the team as and when required.
- Your humble and open to ideas. We leave our egos at the door and help get it done.
- Youre up for doing things differently and trying (almost) everything once.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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