Customer Engineer Remote
Customer Engineer Remote
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Job Description
Hardal is your new measurement analytics stack with serverside firstparty and privacyfocused.
Were looking for a skilled Customer Engineer to lead client success efforts ensuring satisfaction solving challenges and unlocking upsell opportunities.
Tasks
This role is critical to Hardals growth and demands a blend of technical problemsolving strong client communication and strategic thinking.
Client Success: Ensure clients achieve their desired outcomes delivering high satisfaction and retention.
ProblemSolving: Address client issues quickly and effectively collaborating closely with the Analytics Developer and Sales teams to find solutions.
Upselling: Identify opportunities to introduce clients to additional Hardal products enhancing their value and driving revenue growth.
Support: Act as the first point of contact for technical and accountrelated inquiries delivering exceptional service.
Growth Contribution: Help shape our client success strategy and play a pivotal role in scaling operations.
Requirements
Requirements for Success:
- Proven experience in customer success ideally in a SaaS environment.
- Exceptional communication and clientfacing skills.
- Strong problemsolving and organizational abilities.
- Ability to explain technical concepts in a simple relatable way.
- Selfmotivated proactive and clientfocused mindset.
- Proficiency in Turkish and English with the ability to engage a global customer base.
Preferred Skills:
- Fluency in additional languages (e.g. German Spanish or French) is a bonus.
- Experience in Martech or related industries.
- Familiarity with analytics tracking systems or similar tools.
- Previous experience in a remote work environment.
Benefits
Benefits
- Collaborate with likeminded growthtech s
- Recently seeded startup culture
- Flexible working hours
- Balanced approach to work
Employment Type
Full Time
