LNP Specialist
LNP Specialist
Posted on :
28-11-2024
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
28-11-2024
Job Description
- Oversee the endtoend number porting process for cloudbased phone implementations including number transfers and service migrations.
- Coordinate with clients telecommunications carrier orders and internal process management to ensure successful porting operations.
- Ensure compliance with all regulatory and carrierspecific requirements during the number porting process.
- Serve as the primary point of contact for clients regarding number porting and carrier circuit requests and providing status updates.
- Collect and verify necessary information and documentation from clients for accurate porting such and current existing phone records commonly located on Customer Service Records.
- Address and resolve client inquiries and issues related to the carrier circuit orders and number porting process.
- Interact with telecommunications carriers and vendors to facilitate smooth circuit installations and number porting service transitions.
- Track and manage porting requests ensuring timely completion and resolution of any issues that arise.
- Maintain uptodate knowledge of carrier orders processes and requirements.
- Maintain detailed records of all porting activities including request submissions approvals and completion statuses.
- Prepare and maintain reports on number porting activities progress and performance metrics.
- Ensure accurate and complete documentation for compliance and auditing purposes.
- Identify and address any issues or discrepancies that occur during the number porting process.
- Work with technical teams to resolve any technical problems related to phone setup or number porting.
- Implement corrective actions to prevent recurrence of issues and improve process efficiency.
- Evaluate and enhance the carrier order and porting processes and procedures to increase efficiency and effectiveness.
- Stay informed about industry trends best practices and technological advancements related to number porting and carrier requirements.
- Provide feedback and recommendations for process improvements based on experience and industry knowledge.
- Performs other duties as assigned.
Requirements
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problemsolving skills.
- Strong supervisory and leadership skills.
- Ability to prioritize tasks and to delegate them when appropriate.
- Ability to function well in a highpaced and at times stressful environment.
- Proficient with Microsoft Office Suite or related software.
Benefits
- Paid Leaves & Birthday Off: Take time when you need it and convert unused leave into cash! Plus enjoy an extra day off on your birthday.
- Comprehensive Health Insurance: Coverage starts from day one and one dependent coverage after 30 days.
- PerformanceBased Salary Increase: Enjoy a raise after regularization
- Annual Salary Adjustments: We recognize longterm commitment with yearly salary increases.
- Employee Recognition: Be rewarded for your hard work with incentives and recognition.
- Engaging Team Activities: Join in on Family Days Summer Splash and other fun events that strengthen the iReply community.
- Strong verbal and written communication. - Excellent organizational and time management skills. - Detail-oriented, with an emphasis on accuracy for CRM data auditing and task tracking. - Ability to multitask and manage multiple workflows. - Proficiency in Microsoft Office (Word, Excel, Outlook).
Employment Type
Full Time
Key Skills
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